Tech Support Operations Specialist

ROYPOW (USA) TECHNOLOGY CO., LTD • Commerce, CA

12d

About The Position

We are looking for a detail-oriented Tech Support Operations Specialist to join our team. This role plays a key part in managing RMA processes, coordinating shipments and returns, and maintaining inventory accuracy. You will work closely with our warehouses, HQ, partners, and internal teams to ensure smooth after-sales operations and excellent customer support.

Requirements

• 2+ years of international logistics operations experience.
• Hands-on experience with Oracle ERP systems and Microsoft Excel.
• Strong communication, problem-solving, and analytical skills.
• Highly organized, detail-oriented, and self-motivated.

Nice To Haves

• Certificate in Supply Chain and Logistics Management is preferred.

Responsibilities

• Process and manage RMA sales orders in the ERP system.
• Coordinate shipping, receiving, and tracking of replacement and repair items.
• Update and maintain RMA records in the ERP system.
• Monitor and forecast inventory levels to ensure timely replenishment.
• Generate and submit regular reports (RMA, inventory, defective battery recycling, etc.).
• Process payments in the OA system and support ERP system optimization.
• Collaborate with sales, tech support, accounting, and warehouse teams to resolve operational issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed