Tech Support Admin

Gal Manufacturing, a Vantage Elevation Company•Sacramento, CA

3d•$21 - $25•Onsite

About The Position

Technical Support Admin Regular Position, Full Time Sacramento, CA If you are a forward-thinking professional interested in technical support, customer service, and problem-solving, we invite you to explore this opportunity! We are seeking an analytical and customer-focused Technical Support Admin to join our Elevator Controls team at Vantage Elevation. You'll play a hands-on role in supporting customers, coordinating technical documentation, and helping ensure quality and reliability across our operations. About Us Vantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators. Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.

Requirements

2+ years of experience in customer service, technical support, or administrative roles.
Associate degree (A.A.) or higher preferred.
Previous hands-on technical work experience in a customer support environment preferred.
Strong verbal and written communication skills; bilingual skills are a plus.
Proficiency with Microsoft Word and Excel.
Strong organizational skills with the ability to manage multiple priorities and customer requests.

Responsibilities

Support customers with parts sales inquiries, quotations, order processing, and status updates via phone, email, and other communication channels.
Process parts orders and prepare order confirmations, shipment documentation, tracking information, and customer support tickets.
Administer Return Material Authorizations (RMAs) for warranty replacements, repairs, and product returns, ensuring accurate documentation and timely resolution.
Investigate returned products, resolve documentation discrepancies, and coordinate with customers to obtain required information.
Manage vendor-related RMAs and collaborate with Purchasing to process returned materials and warranty claims.
Create, maintain, and track Modification Requests, associated logs, and supporting documentation.
Prepare parts sales orders for modification projects and coordinate with vendors to source required materials and obtain quotations for non-stock or special-order parts.
Collaborate with Technical Support, Purchasing, vendors, and customers to resolve issues, support order fulfillment, and ensure a high level of customer service.
Assist management with documenting, maintaining, and supporting Technical Support team processes, procedures, and training initiatives.
Perform special projects and other duties as assigned by management.