Tech Support Admin

ELEVATOR CONTROLS CORPORATION•Sacramento, CA

3d•$21 - $25•Onsite

About The Position

Vantage Elevation, LLC is seeking an analytical and customer-focused Technical Support Admin to join their Elevator Controls team. This role involves supporting customers, coordinating technical documentation, and ensuring quality and reliability in operations. Vantage Elevation is a leading manufacturer of elevator components and systems with a long history of innovation. The company's mission is to safely connect people and communities by providing reliable elevator solutions, emphasizing quality, safety, and integrity.

Requirements

2+ years of experience in customer service, technical support, or administrative roles.
Associate degree (A.A.) or higher preferred.
Previous hands-on technical work experience in a customer support environment preferred.
Strong verbal and written communication skills; bilingual skills are a plus.
Proficiency with Microsoft Word and Excel.
Strong organizational skills with the ability to manage multiple priorities and customer requests.

Responsibilities

Support customers with parts sales inquiries, quotations, order processing, and status updates via phone, email, and other communication channels.
Process parts orders and prepare order confirmations, shipment documentation, tracking information, and customer support tickets.
Administer Return Material Authorizations (RMAs) for warranty replacements, repairs, and product returns, ensuring accurate documentation and timely resolution.
Investigate returned products, resolve documentation discrepancies, and coordinate with customers to obtain required information.
Manage vendor-related RMAs and collaborate with Purchasing to process returned materials and warranty claims.
Create, maintain, and track Modification Requests, associated logs, and supporting documentation.
Prepare parts sales orders for modification projects and coordinate with vendors to source required materials and obtain quotations for non-stock or special-order parts.
Collaborate with Technical Support, Purchasing, vendors, and customers to resolve issues, support order fulfillment, and ensure a high level of customer service.
Assist management with documenting, maintaining, and supporting Technical Support team processes, procedures, and training initiatives.
Perform special projects and other duties as assigned by management.