Tech Manager

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Technology Manager is responsible for leading a team that delivers and supports enterprise technology solutions. This role oversees technical delivery, operational stability, and continuous improvement of systems supporting guest-facing operations, embarkation and port operations, casino platforms, procurement, logistics, and inventory management. The Technology Manager ensures solutions are secure, scalable, and aligned with business priorities while maintaining governance and compliance standards. This position combines people leadership, technical oversight, and cross-functional collaboration to drive reliable and innovative technology outcomes.

Requirements

Minimum of 7+ years of progressive experience in enterprise application development, systems integration, or technology operations.
Minimum of 2+ years of people management or supervisory experience.
Experience supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments.
Experience overseeing enterprise applications in cloud and/or hybrid infrastructure environments.
Experience working within structured SDLC, governance, and compliance frameworks.

Nice To Haves

Experience supporting distributed environments including shipboard or port operations.
Experience managing vendor-delivered systems and integration partnerships.
Exposure to inventory management, warehouse management, procurement systems, or casino technology platforms.
Relevant certifications in cloud platforms, enterprise systems, IT service management (e.g., ITIL), or project/program management preferred but not required.

Responsibilities

Lead and develop a team of engineers, analysts, or technical leads responsible for application delivery and support.
Ensure successful execution of short- to mid-term (1–3 year) technology plans aligned with business and enterprise strategy.
Oversee design, development, implementation, and support of systems across assigned verticals.
Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively.
Ensure adherence to Software Development Life Cycle (SDLC), change management, incident management, and governance standards.
Monitor system performance, availability, and reliability; drive root cause analysis and long-term remediation strategies.
Provide oversight of integrations between onboard and corporate systems and third-party vendor platforms.
Manage vendor relationships, including performance reviews, escalations, and delivery coordination.
Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies.
Contribute to budgeting, capacity planning, and resource forecasting activities.
Drive continuous improvement initiatives to modernize platforms and improve efficiency, scalability, and user experience.
Foster a culture of collaboration, transparency, innovation, and accountability aligned with NCLH value anchors.
Perform other job-related duties as assigned.