TECH MANAGER

Mike's Bikes•Pleasanton, CA

just now•$27 - $30•Onsite

About The Position

We are built around the bike-we’re both consummate experts and enthusiastic advocates. We keep it all in perspective with a sense of humor too. Our environment is a fast-paced place that values fresh ideas, creative thinking, and hard work in equal amounts. If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you’re passionate about bicycles, you’ll fit right in. ABOUT YOU: The Bike Technician Manager’s job is to meet the Tech Plan for their department while delivering a high level customer service experience that builds trust and rapport with riders. Mike’s Bikes’ Technicians are known for their cutting-edge knowledge and expertise in the cycling community. We pride ourselves in offering honest and practical bike-related advice, and doing what is right by the customers. You will embody and have a solid understanding of Mike's Bikes' company values and safety programs to ensure everyone is happy and healthy. This position will be located at the Mike's Bikes Store in Pleasanton 6754 Bernal Avenue Suite 710 Ca, 94566 WHAT DOES YOUR DAY JOB LOOK LIKE: General - Ensure the our customers' needs, Technicians' needs, and the business's needs are being met. - Coordinate with the GM to ensure the tech department is seamlessly working with the Sales department Customer Experience -Ensure customers are greeted promptly at the service counter -Make certain all estimates are accurate and clear for customers -Confirm all bikes are ready when promised and make sure customers are properly notified -Verify quality of repair work Leadership -Maintain a successful and productive staff by teaching, encouraging, and coaching -Provide clear expectations and direction as well as give direct feedback for improvement -help your team grow by offering supportive feedback to negative, neutral and positive behavior Productivity -Understand the Tech plan and achieve results -Increase your productivity through effective booking and managing of staff -Schedule appropriately to ensure proper coverage Procedures -Properly execute all warranties and shipping procedures -Keep department inventory tagged, organized, and accurate -Maintain Standards of Cleanliness and Safety

Requirements

3+ years of experience with bicycle maintenance for a professional bike shop
Great communication skills, problem solver, and has strong attention to details
Strong organization skills and the ability to multitask
Thoughtful, self aware leader
High level knowledge of bicycle mechanics and the ability to resolve bike related issues in a timely manner
Stay up to date on the latest bike trends and technology
Ability to stand at a bike repair stand for an entire eight-hour work shift
Ability to use hand tools with repetitive motions, including twisting, pushing, and pulling 100% of the time
Must be able to work weekends as part of a regular schedule
Previous experience repairing bicycles required.
Good communication and problem-solving skills.
Excellent problem-solving skills.
Ability to lift 30 lbs overhead and 50 lbs to shoulder height.

Responsibilities

Ensure the our customers' needs, Technicians' needs, and the business's needs are being met.
Coordinate with the GM to ensure the tech department is seamlessly working with the Sales department
Ensure customers are greeted promptly at the service counter
Make certain all estimates are accurate and clear for customers
Confirm all bikes are ready when promised and make sure customers are properly notified
Verify quality of repair work
Maintain a successful and productive staff by teaching, encouraging, and coaching
Provide clear expectations and direction as well as give direct feedback for improvement
help your team grow by offering supportive feedback to negative, neutral and positive behavior
Understand the Tech plan and achieve results
Increase your productivity through effective booking and managing of staff
Schedule appropriately to ensure proper coverage
Properly execute all warranties and shipping procedures
Keep department inventory tagged, organized, and accurate
Maintain Standards of Cleanliness and Safety