Tech Lead / Engineering Manager

Aurelian•Seattle, WA

8d•$160,000 - $240,000•Onsite

About The Position

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.

Requirements

3+ years of software engineering experience.
Demonstrated leadership experience, either formally or informally, including mentoring engineers, owning cross-functional projects, or driving changes without a clear owner.
Desire to grow into management, including developing engineers, running a team, and eventually owning a full EM seat.
Strong engineering skills with the ability to quickly understand the codebase, ship code, review code, reason about architecture, and a commitment to craft.
High sense of ownership and pragmatic urgency; ability to identify problems, determine the right solutions, and drive them to completion, taking responsibility for outcomes.
Clear communication skills, capable of explaining technical decisions to non-technical stakeholders and writing effective design documents.
Customer empathy and a genuine interest in understanding how people use software, energized by customer conversations.

Responsibilities

Lead a small pod (3-4 engineers) in your surface area, owning technical direction and code review.
As the team grows, take on 1:1s, growth plans, and performance management.
Ship code, review code, and debug production issues, staying closely connected to the codebase.
Develop engineers through pairing, mentoring, and coaching to help them grow in scope and impact.
Participate in hiring for your team to bring in new engineers.
Work directly with customers (9-1-1 dispatchers and PSAP administrators), visiting dispatch centers to understand product usage and drive team priorities.
Transition into a fuller Engineering Manager scope with more reports and strategy as the company scales.