Tech II-Lab Processing - PX Central Processing

Mayo Clinic•Phoenix, AZ

About The Position

The Tech II performs complex pre-analytic specimen receiving and processing accurately, ethically, and in accordance with proper safety procedures. The role handles specimen receipt, identification verification, processing, and storage, including use of lab automation. It prepares specimens and mail-out kits for referral laboratories while maintaining positive patient identification throughout the process. Additional duties may include maintaining send-out requisitions and billing documentation, contributing to standard operating procedures, helping train new team members, assisting consultants with specimen collection and research, triaging specimens by complexity and patient history, preparing reagents, and maintaining supply inventory. The Tech II also performs order entry and troubleshooting in laboratory and electronic health record systems, resolves pre-analytic specimen issues, and may answer high volumes of calls about testing, orders, or add-ons. The role requires learning and using multiple computer systems, handling stressful interactions effectively, working with minimal supervision, and accommodating schedule changes, off-shifts, holidays, and weekends. Other job-related duties may be assigned.

Requirements

High school diploma or equivalent (G.E.D.).
At least two years of specimen processing and handling, accessioning, clinical laboratory, laboratory testing, and/or other relevant laboratory or clinical experience.
Ability to work in a laboratory or demonstrated interest in biological or chemical sciences.
Ability to carry out facility operations independently and in a team environment.
Organizational ability and ability to follow directions accurately.
Professional communication skills and proper telephone technique and etiquette when answering calls and providing information.
Ability to multitask, pay close attention to detail, troubleshoot, and resolve problems.
Excellent computer skills and ability to learn and use multiple computer systems.
Ability to deal effectively with people in stressful situations.
Resume required for consideration.
Must be able to accommodate scheduling adjustments, off-shifts, holiday, and weekend work assignments.
Position is not eligible for visa sponsorship or transfer; Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Associate's degree in a health- or science-related field.
One year of experience in a clinical laboratory.
Familiarity with electronic health records and laboratory information systems.
Knowledge of medical terminology.
Prior exposure to clinical medicine and/or pathology environments.

Responsibilities

Receive, identify, process, and store specimens using proper safety procedures and lab automation.
Prepare specimens for referral laboratories and prepare and package mail-out kits while maintaining positive patient identification.
Maintain and document send-out laboratory requisitions and billing, as needed.
Contribute to the development of standard operating procedures and assist in training new team members.
Assist consultants with specimen collection and research.
Triage specimens according to complexity and patient history.
Prepare reagents and maintain work unit supply inventory levels.
Enter orders and troubleshoot in the laboratory computer system and electronic health record.
Retrieve and verify patient identification on specimens using appropriate sources.
Resolve pre-analytic specimen-related issues.
Respond to calls seeking laboratory testing, order, or add-on information.
Accommodate scheduling adjustments, off-shifts, holiday, and weekend work assignments.
Perform other job-related duties as assigned.