Tech I - Lab Support (FT 6:30 am-3pm)

Mayo Clinic•Scottsdale, AZ

About The Position

The Lab Support Services Tech is an interdisciplinary team member who performs a range of services in clinic- and hospital-based laboratories, including direct patient care. Duties may include venipuncture and post-care of the phlebotomy site; specimen collection, processing, and receiving-desk work; scheduling; waived point-of-care laboratory testing; assisting with difficult draws; and other services specific to the work area. The role maintains positive patient identification and handles specimen collection and processing safely, accurately, professionally, and promptly. Duties may also include preparing containers with reagents or specimens for testing, storage, and transport; order entry; retrieving and verifying patient collection data and special notations; and specialty collections. The technician prioritizes specimen collection and workload in response to requests and work-area needs, works independently and collaboratively, and follows standard precautions, infection-control practices, isolation techniques, and established laboratory standard operating procedures. The role uses computer information systems daily and requires critical thinking, professional communication, confidentiality, trustworthiness, and the ability to respond empathetically and calmly to stressful situations. The technician interacts professionally with patients, families, physicians, allied health staff, and visitors, and performs other job-related duties as assigned. Flexible hours and schedule changes may be needed to meet workload demands. Physical requirements include lifting, prolonged standing, and pushing or pulling laboratory equipment and patient wheelchairs.

Requirements

High school diploma or GED.
One of the following: completion of a phlebotomy or medical assistant program or equivalent, such as being a new phlebotomy graduate; three years of phlebotomy or medical-assisting work experience in a healthcare setting; or certification by a national phlebotomy or medical-assisting association such as ASCP, AMT, or NHA, plus one year of clinical experience.
Familiarity with lifespan growth and development, basic anatomy and physiology, and basic medical terminology.
Adaptability and strong organizational skills.
Effective, professional interpersonal skills when working with physicians, coworkers, and patients.
Ability to accurately read specimen labels and follow standard operating procedures.
Ability to perform general troubleshooting and problem-solving regarding laboratory procedures.
Effective verbal and written communication skills.
Ability to distinguish colors and exercise caution to avoid potential exposure to hazards.
Ability to work independently and as part of a team, cooperate with coworkers, and manage workload priorities.
Ability to work flexible hours and accommodate schedule changes.
Physical ability to lift, stand for long periods, and push or pull laboratory equipment and patient wheelchairs.
A resume must be included with the application.
Foreign-trained laboratory personnel must provide a detailed high school equivalency evaluation, including the U.S.-equivalent degree, at the applicant's expense.

Nice To Haves

Prior experience with phlebotomy, specimen processing, or clinical laboratory work.

Responsibilities

Perform venipuncture and provide appropriate post-care of the phlebotomy site.
Collect, process, receive, prepare, store, and transport specimens as required.
Maintain positive patient identification and verify patient collection data and special notations.
Perform scheduling functions, waived point-of-care testing, order entry, and specialty collections as assigned.
Assist with difficult specimen collections and perform other services specific to the work area.
Set priorities for specimen collection and workload in response to requests and work-area needs.
Follow standard precautions, infection-control practices, isolation techniques, and laboratory standard operating procedures.
Use computer information systems and troubleshoot or solve problems related to laboratory procedures.
Communicate professionally with patients, families, physicians, allied health staff, coworkers, and visitors, including answering telephone calls and providing information.
Maintain confidentiality and trustworthiness and respond calmly and empathetically in stressful or emotional situations.
Perform other job-related duties as assigned.