Tech I - Lab Support (FT 6:30 am-3pm)

Mayo Clinic • Scottsdale, AZ

9d • $20 - $26

About The Position

The Lab Support Services Tech is an interdisciplinary team member who performs a range of services in clinic and hospital-based laboratories, including direct patient care. Duties may include venipuncture and post-care of phlebotomy sites; specimen collection, processing, and receiving-desk work; scheduling; waived point-of-care testing; assistance with difficult blood draws; and other services specific to the work area. The role maintains positive patient identification and handles specimens accurately, safely, professionally, and promptly, including preparation, storage, and transport when required. Additional duties may include order entry, retrieving and verifying patient collection information, and specialty collections.

The position requires working independently and collaboratively in a fast-paced environment, prioritizing specimen collection and workload, and following standard precautions, infection-control procedures, isolation techniques, and established laboratory standard operating procedures. The Tech uses computer information systems and communicates professionally with patients, families, physicians, allied health staff, visitors, and coworkers. The role requires confidentiality, trustworthiness, empathy, composure in stressful situations, and effective handling of difficult or emotional interactions. Other job-related duties may be assigned. Flexible hours and schedule changes may be needed to meet workload demands. Physical capabilities include lifting, standing for extended periods, and pushing and pulling laboratory equipment and patient wheelchairs.

Requirements

• High school diploma or GED.
• Meet one of the following: completion of a phlebotomy or medical assistant program or equivalent, such as being a new phlebotomy graduate; or three years of phlebotomy/medical assisting work experience in a healthcare setting; or national phlebotomy or medical assisting certification (such as ASCP, AMT, or NHA) and one year of clinical experience.
• Effective professional interpersonal skills when working with physicians, coworkers, and patients.
• Ability to accurately read specimen labels and follow standard operating procedures.
• Ability to perform general troubleshooting and problem-solving related to laboratory procedures.
• Ability to communicate effectively both verbally and in writing.
• Ability to distinguish colors.
• Ability to exercise caution to avoid potential exposure to hazards.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work flexible hours and accommodate schedule changes.
• Physical ability to lift, stand for long periods, and push and pull laboratory equipment and patient wheelchairs.

Nice To Haves

• Prior experience with phlebotomy, specimen processing, or a clinical laboratory.
• Familiarity with lifespan growth and development, basic anatomy and physiology, and basic medical terminology.
• Adaptability and strong organizational skills.

Responsibilities

• Perform venipuncture and provide appropriate post-care of phlebotomy sites.
• Collect, process, receive, prepare, store, and transport specimens as required.
• Perform receiving-desk and scheduling duties.
• Conduct waived point-of-care laboratory testing and assist with difficult blood draws.
• Maintain positive patient identification and accurately retrieve and verify patient collection data and special notations.
• Perform order entry and specialty collections as needed.
• Prioritize specimen collection and workload according to requests and work-area needs.
• Follow standard precautions, infection-control practices, isolation techniques, and laboratory standard operating procedures.
• Use computer information systems in daily work.
• Communicate professionally with patients, families, physicians, allied health staff, visitors, and coworkers, including answering telephones and providing information.
• Maintain confidentiality and trustworthiness, and respond empathetically and calmly in stressful or emotional situations.
• Perform other job-related duties as assigned.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED