Tech Aide

Yale New Haven Health • New Haven, CT

9d

About The Position

The Tech Aide supports patient care in Diagnostic Radiology under the supervision of the Diagnostic Radiology Manager and/or Chief Technologist and the direction of the staff technologist. The role performs direct and indirect patient-care activities according to departmental and organizational policies and procedures, demonstrates customer service and the hospital’s Core Success Factors, and supports patients and families throughout diagnostic imaging procedures. To meet staffing needs, staff may be assigned to any YNHH MRI or Diagnostic Radiology location, regardless of their regularly assigned work location.

The Tech Aide helps prepare patients and imaging rooms, gathers patient information, locates and updates electronic records, supports patient flow, maintains clean and stocked work areas, and orders supplies. The position also requires ongoing clinical competency and participation in required education. Staff are expected to support patient satisfaction goals by introducing themselves and their role, explaining procedures, addressing comfort concerns, and responding to questions before and after procedures.

Requirements

• Minimum of a high school diploma or equivalent.
• Completion of a certified nurse aide program, a patient-care training program, or current enrollment in an accredited radiology program.
• Either one to two years of relevant direct patient-care experience, such as current enrollment in a radiology program, or graduation from a certified training program such as Certified Nurse Aide, Phlebotomy, EKG, EEG, Emergency Medical Technician, or Operating Room Technician, or an associate degree in a healthcare field.
• Ability to communicate effectively verbally and in writing with patients, families, peers, and supervisors.
• Ability to understand and follow written and verbal instructions and procedures.
• Basic math skills and beginner-level computer skills in a Windows environment, with ability to learn basic data entry and retrieval in electronic patient records or supply systems.
• Ability to learn and demonstrate competency in basic patient screening and patient-care procedures according to established protocols.
• Ability to prioritize and adjust work plans based on patient, section, and Radiology team needs.
• Ability to demonstrate knowledge and skills for providing age-appropriate patient care.
• Ability to lift at least 40 pounds, perform tasks requiring physical endurance and dexterity, and consistently use proper body mechanics.
• For driving duties described in the posting: be at least 21 years old and provide and maintain a valid driver's license with no active suspensions; pass the company road test unless holding a current and valid Commercial Driver's License; provide and maintain a current Medical Examiner's Certificate from an FMCSA National Registry practitioner; obtain an SPE certificate when applicable; complete annual Driver's Certification of Violations forms; and maintain documentation as required. The employer will review the state-issued Motor Vehicle Report and determine whether the driving history is acceptable.

Nice To Haves

• Medical terminology and computer courses are preferred.
• Current Basic Life Support (BLS) / CPR certification, or ability to successfully complete training within six months of hire, is preferred.

Responsibilities

• Complete routine patient interviews and screenings, collect and document patient data and demographic information, and support technologists in assessing and planning for imaging exams or procedures.
• Prepare scan rooms with the supplies and equipment required for each exam or procedure and support patient preparation and flow.
• Locate patient records and enter or attach relevant information and documents in Imagecast, PACS, and electronic medical records while maintaining confidentiality and complying with HIPAA requirements.
• Organize and prioritize patient-care responsibilities based on imaging exam timing and sequence; communicate professionally with patients, families, and staff to support efficient unit operations.
• Maintain the imaging work area and equipment, stock rooms with supplies and clean linens, and dispose of soiled laundry.
• Maintain clinical competency and complete mandatory and unit-based continuing education; participate in activities that promote a cohesive section and department.
• Monitor established supply par levels, place timely orders, and restock imaging and patient-care supplies.
• Support departmental patient-satisfaction goals by being courteous, identifying oneself and one's role, explaining procedures, asking about questions and comfort concerns, and thanking patients after procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED