Freelance Tech Agent - APAC
About The Position
We’re looking for reliable, tech-savvy Tech Agents to provide live technical support for virtual events. Tech Agents help ensure events run smoothly by monitoring event platforms, assisting participants, troubleshooting issues, and communicating with internal teams in real time. This role is ideal for someone who enjoys live event production, technology, and fast-paced problem-solving. This freelance/contract role has flexible scheduling based on event demand. Assignments may range from 1-hour webinars to full-day conferences and may occur during business hours, evenings, or weekends. The role is remote and based in Tokyo, Japan.
Requirements
- Strong technical troubleshooting skills.
- Excellent written and verbal communication.
- Ability to stay calm under pressure.
- Strong attention to detail.
- Excellent customer service skills.
- Ability to multitask while monitoring live events.
- Reliable high-speed internet.
- A quiet, professional workspace.
- Flexibility to work evenings, weekends, or varied shifts based on event needs.
Nice To Haves
- Experience with one or more of the following platforms: Zoom, Microsoft Teams, BrandLive, Webex, Google Meet, or other virtual event platforms.
- Experience in virtual event production.
- Experience in technical support or help desk.
- Experience in AV or live streaming.
- Experience in webinar moderation.
- Experience in remote customer support.
- Experience with interpreters or accessibility services.
Responsibilities
- Monitor live virtual events from start to finish.
- Provide technical support to clients, presenters, interpreters, and attendees.
- Troubleshoot audio, video, connectivity, and platform-related issues.
- Monitor event quality and proactively catch issues before they impact the event.
- Communicate clearly and professionally with internal production teams.
- Escalate technical issues as needed while keeping stakeholders informed.
- Ensure interpreters and other participants are connected and working properly.
- Keep detailed notes on issues and actions taken during the event.
- Stay attentive and available for the full duration of assigned events.
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What This Job Offers
Education Level
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