TEC Assessment and Installation Coordinator
About The Position
Join Us in Shaping the Future of Care with Technology Enabled Care (TEC). TEC Assessment & Installations Coordinator. Salary: £25,947.47 per annum. Working Hours: 37 hours per week. Contract Type: Permanent. Base: Victoria Commercial Centre, Station Approach, Victoria, Roche, St Austell, PL26 8LG. Other: Use of company van to be returned to work base location each day. Are you passionate about helping people live independently and safely in their own homes? At TEC Services, we’re transforming lives through innovative technology. We provide high-quality telecare solutions—including personal alarms, sensors, and other TEC equipment—that empower individuals to stay safe, confident, and connected. As part of our forward-thinking team, you’ll play a vital role in delivering preventative care and supporting reablement services, fostering strong local partnerships and ensuring TEC is a key part of every care journey. We’re looking for someone who thrives in a customer-facing role and is excited to make a real difference through Technology Enabled Care. If you’re seeking a career with purpose, variety, and the chance to learn and grow in a rapidly evolving field, we’d love to hear from you.
Requirements
- Experienced in customer service (Level 3 or equivalent).
- A confident communicator with a proactive, problem-solving mindset.
- Technically capable—comfortable using basic tools and software.
- Organised, self-motivated, and able to work independently.
- Knowledgeable about GDPR and data handling.
- A driver with the ability to work at moderate heights (e.g., step ladders).
- Full driving licence is required.
Responsibilities
- Assess customer needs and recommend TEC solutions that promote independence.
- Install and maintain lifeline alarms and TEC equipment to national standards.
- Educate customers and their support networks on how to use TEC effectively.
- Collaborate with reablement teams and other professionals to deliver joined-up care.
- Manage referrals, coordinate installations, and ensure timely service delivery.
- Maintain accurate records, complete risk assessments, and uphold safeguarding standards.
- Support equipment servicing, stock management, and compliance with KPIs and data protection.
Benefits
- Use of company van to be returned to work base location each day.
- Investment in your professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
