Installation Coordinator
About The Position
As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards. This is a fast-paced, hands-on role for someone who thrives on organization, communication, and problem-solving. If you enjoy staying organized, solving problems, and working collaboratively in a fast-moving environment, you’ll fit right in.
Requirements
- High school diploma or GED required
- 3+ years of customer service or customer support experience
- Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams
- Excellent organizational and multitasking abilities in a fast-paced environment
- Strong problem-solving skills and the ability to adapt quickly when issues arise
- Ability to manage multiple projects while maintaining accurate records and attention to detail
- A team-oriented mindset with a commitment to delivering exceptional customer service
- Proficiency with Microsoft Office and other computer-based systems
Nice To Haves
- Experience with scheduling, inventory management, or project tracking software preferred
- Forklift certification or prior forklift experience is a plus
Responsibilities
- Coordinate installation schedules, customer appointments, and contractor timelines
- Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner
- Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues
- Maintain accurate and up-to-date project notes, customer records, and installation details
- Build strong relationships with contractors and customers to help deliver a seamless installation experience
- Monitor inventory levels and assist with staging materials for crew loadouts
- Support the loading and unloading of materials and trucks as needed
- Track project performance and assist with daily, weekly, and monthly KPI reporting
- Provide cross-functional support to internal teams when needed
- Deliver exceptional customer service throughout every stage of the project
Benefits
- Comprehensive medical, dental, and vision plan options
- Free virtual healthcare for employees and family members
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- Free Bereavement and Life Planning Support for employees and family members
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
