Installation Coordinator
About The Position
Window World Installation Coordinator will work with new clients and Field Operations to coordinate the installation of products. Day-to-day, this person will manage inbound and outbound calls and work within a customer relations management tool (CRM) to schedule appointments and record customer information. The Installation Coordinator will also troubleshoot product and service issues across departments by clarifying and documenting product issues, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. The Installation Coordinator must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Requirements
- Energetic and positive with a customer-first mentality.
Nice To Haves
- Process/systems training.
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Schedule product installations with both customers and Window World team.
- Maintain strong knowledge of products, warranty and service policies.
- Order replacement parts for warranty services as needed.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately update customer account and records in the CRM.
- Follow standard operating procedures.
- Prepare installation reports for management.
- Maintain an well-organized and professional workspace.
- Provide assistance with cross training and orientation for other team members as assigned.
Benefits
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Paid Holidays
- Family culture.
- Medical Insurance.
- Dental Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
