Installation Coordinator

Socket Telecom LLC•Columbia, MO

just now•Onsite

About The Position

Socket Fiber is seeking an Installation Coordinator to join their growing team. This role serves as a crucial link between customers, field technicians, and the dispatch team, ensuring that all installations are carried out efficiently and successfully, ultimately providing an outstanding customer experience. The position is based in Columbia, Missouri.

Requirements

Strong organizational skills with the ability to adapt to changing priorities.
Excellent written and verbal communication; comfortable collaborating across teams.
Analytical mindset with strong problem-solving skills.
Proficiency in Microsoft Office and ability to learn new systems quickly.
Customer-first attitude with a passion for helping people.

Nice To Haves

Experience in customer service or field support.
Familiarity with GIS or Unity programs.
Knowledge of sales orders, invoicing, and billing processes.
Self-motivation and ownership mindset.

Responsibilities

Partner with dispatch and installation teams to ensure seamless, on-time installations.
Anticipate obstacles and proactively find solutions to keep projects on track.
Manage vendor and contractor relationships, including escalations when timelines are at risk.
Track work orders and provide timely updates to staff, vendors, and carriers.
Ensure accurate data integrity for vendor information, billing, and invoicing.
Support technicians by interpreting work orders, resolving scheduling conflicts, and assisting with escalations.
Strive for “first day success”—getting installs completed correctly the first time.