Team Supervisor

Pacific Clinics • Pasadena, CA

4h

About The Position

The Team Supervisor coordinates and supervises 6–8 staff members, including case managers, housing staff, peers, Family Specialists, Behavior Specialists, Family Finders, LVNs, LPTs, Clubhouse staff, and other staff as assigned by the Program Director. The role coordinates cases with the Department of Mental Health (DMH) and, in some counties, Behavioral Health or other funding sources and agencies, and ensures delivery of integrated behavioral healthcare.

The position provides supervision and consultation, supports staff development and program operations, and works with treatment teams and community partners to coordinate care for consumers and families. It also includes after-hours on-call crisis response or consultation. The role requires reliable attendance and culturally competent communication with a diverse consumer population.

Requirements

• Bachelor’s degree and at least one year of relevant experience working with chronic and severe mental illness, including at least one year of supervisory experience or demonstrated experience leading or coordinating other staff’s work; an equivalent combination of education and experience is accepted, with two years of relevant experience equaling one year of education.
• Bilingual skills in a language appropriate for the Clinics’ clients may be required for some programs or service areas.
• Must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
• Driving is required.
• Requires a full background check and TB exam.

Responsibilities

• Ensure supervisees provide quality services within their scope of practice to help consumers improve functioning and quality of life.
• Ensure staff use a consumer- and family-centered approach in treatment activities.
• Ensure case management service plans address consumer impairments and strengths and are consistent with diagnoses.
• Ensure consumers have access to timely services, including crisis intervention.
• Participate in recruiting, selecting, hiring, and training program staff.
• Provide regularly scheduled supervision and consultation in accordance with ethical, legal, and HIPAA standards, while supporting staff development.
• Participate in developing program policies and procedures.
• Perform chart reviews in accordance with agency and division requirements.
• Ensure charting and paperwork meet agency, quality assurance, and funding-source requirements.
• Ensure program productivity and latency standards are met through ongoing supervision and by addressing barriers.
• Attend required agency meetings and in-service trainings.
• Collaborate and consult with community partners to ensure consumers’ needs are met.
• Support community outreach and engagement efforts in some counties.
• Provide after-hours on-call crisis response or consultation.
• Work with the treatment team to provide coordinated care to clients and their families.
• Participate in staff meetings and contribute to program development and staff training.
• Interact with internal programs, clinical and support staff, and external contacts such as school or community personnel, as applicable.
• Report to work on time and maintain reliable, regular attendance.
• Model Pacific Clinics’ approach, mission, and core values in communications and correspondence.
• Work with a multicultural team that is sensitive to clients’ and families’ cultural and linguistic needs.
• Communicate effectively with a culturally competent approach and promote favorable interactions with managers, coworkers, and others.

Benefits

• Medical, dental, and vision benefits, with eligibility starting on day one.
• 401(k) employer match up to 4%.
• Competitive time-off plans.
• Possible 8% license differential for LMFT, LCSW, LPCC, PsyD, and select peer certifications, depending on eligibility.
• Possible bilingual differential of up to 7.5% for qualifying direct-service roles or up to $80 per month for qualifying non-direct-service roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager