Team Member - Dave's Hot Chicken

Dave's Hot Chicken•Naperville, IL

About The Position

The Team Member is responsible for performing assigned restaurant tasks in guest service, food preparation, restaurant cleanliness, and teamwork. The role requires working productively in a fast-paced environment, maintaining quick service, interacting positively with guests, collaborating with team members, and following safety and security procedures. Team Members also perform other duties assigned by restaurant management. Team Members learn and carry out their duties through the DHC Training Program, follow management direction, and communicate when they need further training. They contribute to restaurant operations by preparing menu items according to cooking instructions and sanitation requirements, using kitchen equipment, keeping the restaurant clean, addressing guest concerns professionally, and following food, cash, and cost-control guidelines. They are expected to maintain a neat appearance in accordance with the uniform policy and to understand performance expectations and results.

Requirements

Must be at least 16 years old.
Able to work nights, weekends, holidays, and opening and closing shifts.
Able to stand for long periods and work in a fast-paced environment.
Able to bend and stoop and lift 50–75 pounds comfortably.
Able to work in close quarters and around heat.
Positive attitude while performing all duties.
Commitment to guest satisfaction and the ability to view restaurant operations from the guest’s perspective.
Effective communication with team members and the Restaurant Management Team.
Excellent time-management skills.
Reliable transportation to work.
Telephone or another reliable method of communicating with the Restaurant Management Team and team members.

Nice To Haves

Current student or high school diploma/GED preferred.

Responsibilities

Complete training to learn new skills, duties, and responsibilities, and request additional guidance or practice when needed.
Follow rules and direction from the Restaurant Management Team.
Understand how assigned responsibilities affect guests, coworkers, restaurant operations, and overall success.
Greet guests, record orders, serve food and beverages, answer questions, and maintain a positive and helpful attitude.
Work with other team members to prepare menu items according to cooking instructions, safety procedures, and sanitary requirements.
Communicate with team members and management to resolve interpersonal issues as needed.
Operate kitchen machinery and equipment, including ice cream dispensers, fryers, and warmers.
Maintain daily restaurant cleanliness by clearing tables, sweeping and mopping floors, sanitizing kitchen utensils and high-touch areas, and servicing restrooms.
Handle guest concerns and complaints professionally and calmly in accordance with restaurant policy.
Wear a uniform and maintain a neat and tidy appearance according to the DHC Uniform Policy.
Follow food and cash controls and cost-control guidelines, using products, supplies, and equipment effectively to minimize restaurant costs.
Understand performance expectations and remain aware of performance results.
Perform other duties assigned by the Restaurant Management Team.