Team Member - Cedar Springs

Family Farm and Home•Cedar Springs, MI

6d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, with 71 locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Its stores offer products across departments including tools, hardware, automotive, pet, clothing, footwear, farm supplies, animal feed, lawn and garden, and alternative heating. Team Members contribute to the company mission by providing exceptional customer service, products, and prices. They support daily store operations and maintain the store’s appearance through stocking, back-stock placement, product recovery and assembly, register operation, and general cleaning. The role involves assisting customers in person and through supported internet sites, handling orders and payments, supporting store merchandising and operational tasks, and following safety and loss-prevention standards. Team Members must be available for a flexible schedule that includes evenings, weekends, and holidays.

Requirements

Able to work a flexible schedule that includes weekends, evenings, and holidays.
Committed to excellent service and customer satisfaction.
Able to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant and positive manner.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in stores and on supported internet sites, including processing special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct locations.
Use Harvester to complete online customer orders.
Explain and promote financing options and use financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, product recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate concerns to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.