Team Member - Cedar Springs

Family Farm and Home•Cedar Springs, MI

5d•Onsite

About The Position

The Team Member contributes to Family Farm and Home’s mission of providing exceptional service, products, and prices that fulfill customers’ lifestyle needs. The role supports daily store operations and maintenance, including stocking and organizing products, recovery and assembly, operating the cash register, and maintaining store cleanliness. Team Members interact with customers, support sales and financing programs, process online and special orders, and complete tasks assigned by store management. The position requires a flexible schedule, including evenings, weekends, and holidays, and the ability to perform physical tasks such as standing for extended periods and lifting up to 50 pounds.

Requirements

Ability to work a flexible schedule, including evenings, weekends, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant and positive manner.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store, on supported internet sites, and with special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Support and explain financing options, and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Remain aware of in-store safety issues and shoplifting activity, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently if at least 18 years old.
Assist in building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.