Team Member - $11/hr

Regal•Broken Arrow, OK

About The Position

Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Kitchen, Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, responding to emergency situations when called upon, general cleaning duties, and compliance with the company dress code. Kitchen duties include preparing menu items to approved recipes and presentation standards; understanding how demand affects food costs; operating, preparing, and cleaning food-preparation equipment and kitchen areas; using cleaning materials properly; rotating inventory using FIFO; using storerooms properly; following kitchen procedures; knowing emergency procedures; and complying with food-safety and sanitation laws. Box Office duties include operating the POS system and accurately handling cash, cards, gift cards, travelers’ checks, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets according to the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest-service philosophy. Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food-safety laws and break requirements; and maintaining any required alcohol certification and training. Employees assigned to sell or serve alcohol must meet the applicable legal-age requirements. Team Members must read and understand required training materials, including topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, checking picture and sound quality and helping maintain a safe auditorium environment, reporting problems to management, making auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties. Successful performance requires satisfactory completion of essential duties. Reasonable accommodations may be made for individuals with disabilities. Required qualifications include completion of the cast certification program as a cast member and box-office cashier, or progress toward completion. Where alcohol service is assigned, employees must complete legally required local or state training, obtain the required certificate, and complete Regal Responsible Beverage Server training through Regal Online University. Applicants should have clear public-speaking, listening, and response skills; accurate calculation and error-correction skills; problem-solving and reasoning skills; the ability to perform under pressure; and strong communication, goal-setting, time-management, and prioritization skills.

Requirements

Completion of the cast certification program as a cast member and box-office cashier, or progress toward completion.
For assigned alcohol sales or service, meet the applicable legal-age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Good public-speaking, listening, and clear response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Problem-solving and reasoning skills, including gathering relevant information, evaluating alternatives, reaching evidence-based conclusions, and performing under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Kitchen: prepare menu items according to approved recipes, portions, and presentation standards; operate and clean equipment and work areas; use cleaning materials and storerooms properly; rotate inventory using FIFO; follow kitchen procedures; and comply with food-safety and sanitation laws.
Box Office: operate the POS system and handle payments and redeemed discounts accurately; promote premium viewing experiences and the Regal Crown Club; sell tickets according to the MPAA rating system and company policy; and respond to guest calls and questions.
Concession: operate the POS system; accurately handle payments, coupons, and concession inventory; promote the Regal Crown Club; operate and clean concession equipment; suggestively sell; and comply with food-safety and break requirements.
Maintain current required alcohol certification and training when assigned to sell or serve alcohol; complete Regal Responsible Beverage Server training where applicable.
Read and understand required training materials, including sexual harassment and discrimination topics.
Usher: tear and collect tickets, direct patrons, inspect bags when applicable, manage crowds, and help guests find seats.
Usher: enforce the MPAA rating system; inspect auditoriums for picture and sound quality and content theft; help maintain a safe environment; and report problems or unusual situations to management.
Usher: perform auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.