Team Member - $11/hr

Regal Theatres•Broken Arrow, OK

About The Position

Team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Kitchen, Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. This includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code. Duties vary by assignment. Kitchen team members prepare menu items using approved recipes and portions; operate, prepare, and clean food-preparation equipment and areas; follow FIFO inventory rotation and food-safety requirements; and learn kitchen procedures and emergency protocols. Box Office team members operate the POS system and handle payments accurately, promote premium viewing experiences and the Regal Crown Club, follow ticket-sale policies, and respond to guest questions. Concession team members operate the POS system, manage concession inventory, promote the Regal Crown Club, prepare and clean equipment, suggest additional purchases, and comply with food-safety and break-period laws. Where alcohol is sold, applicable certification and legal-age requirements apply. Ushers tear and collect tickets, direct and assist patrons, inspect packages when applicable, manage crowds, enforce the MPAA rating system, inspect auditoriums, report problems to management, conduct auxiliary sales when directed, clean theatre areas, monitor vending equipment, and assist with opening and closing duties. Employees must complete the required cast certification program or be progressing toward completion. Duties require customer-service and communication skills, accurate basic calculations, problem-solving, prioritization, and the ability to work under pressure. The role involves frequent standing and walking, among other physical activities, and may occasionally require lifting up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion, is required.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University; must meet applicable legal-age requirements.
Good public speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Physical ability to frequently stand, walk, sit, use hands to handle or feel objects, reach, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, perform general cleaning, comply with the company dress code, and respond to emergencies when called upon.
Kitchen: Prepare designated menu items using approved recipes, portions, and presentations; operate, prepare, and clean food-preparation equipment and areas; use cleaning materials properly; rotate inventory using FIFO; follow kitchen procedures and applicable food-safety and sanitation laws.
Box Office: Operate the POS system and accurately handle cash, cards, checks, gift cards, and redeemed discounts; promote premium viewing experiences and the Regal Crown Club; sell tickets in accordance with the MPAA rating system and company policy; respond to guest calls and questions.
Concession: Operate the POS system and accurately handle payments and concession inventory; promote the Regal Crown Club; operate, prepare, and clean concession equipment; suggest additional purchases; comply with food-safety laws and applicable break and meal-period laws.
When assigned alcohol duties, maintain required alcohol certification and training and meet applicable legal-age requirements.
Usher: Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowd control, and assist guests with seating.
Usher: Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform auditorium concession sales when directed; clean auditoriums, restrooms, lobby, hallways, and other areas; monitor vending equipment; and assist with opening and closing duties.
Read and understand training materials covering subjects such as sexual harassment and discrimination.