Team Member - Cake Froster/Guest Service Representative

Nothing Bundt Cakes #123•Pasadena, CA

About The Position

At Nothing Bundt Cakes, Team Members help create a joyful guest experience in both front-of-house guest service and cake frosting. They welcome guests, help them choose cakes and celebration items, process orders, and maintain an inviting bakery presentation. They also frost cakes using the company’s recipe and methods, prepare displays and supplies, and follow quality, cleanliness, health, and safety standards. Team Members may participate in onboarding, retraining, and cross-training.

Requirements

Must be at least 16 years old.
No formal education or work experience is required.
High energy and strong interpersonal skills, including friendliness, patience, positivity, confidence, and clear communication.
Enjoy interacting with diverse people and providing a superior guest experience.
Ability to multitask while maintaining close attention to detail.
Comfort with technology and ability to operate a point-of-sale system.
Basic arithmetic skills, including calculating amounts and giving change using U.S. currency.
Ability to understand written and oral instructions and interpret recipes, order tickets, procedures, and health and safety rules.
Understanding of basic U.S. units of measurement.
Ability to perform repetitive, precise movements with the arms, wrists, hands, and fingers.
Physical ability to stand for extended periods and lift items weighing up to 50 pounds.
Ability to work accurately with measurements and timing on a fast-paced production schedule.
Ability to assess products, processes, information, and surroundings for compliance with standards.
Discipline and attention to detail in following health, safety, and workplace standards.
Diligence, organization, self-motivation, and ability to prioritize and work independently with minimal supervision.
Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.

Nice To Haves

Previous guest service experience at a bakery, restaurant, or retail store.

Responsibilities

Greet walk-in and phone guests warmly, identify their needs, and follow NbC Sweet Steps of Service.
Maintain product knowledge and explain cake options, sizes, flavors, pricing, promotions, and retail merchandise.
Suggest complementary celebration items such as balloons, candles, and cards.
Process guest orders accurately and efficiently using the point-of-sale system.
Invite guests to join the NbC Email Club and Mobile App.
Maintain a clean, organized bakery and replenish retail merchandise and the cake display case.
Assist the Crafter with cake decorations and packaging supplies as needed.
Follow health and safety guidelines and company policies, including dress code and personal hygiene requirements.
Maintain consistent attendance and punctuality.
Participate in training, onboarding, retraining, and cross-training as needed.
Follow NbC frosting recipes and application methods, meeting productivity goals.
Use measuring instruments, mixers, and pastry bags to frost cakes.
Prioritize pre-orders and frost cakes for walk-in orders as needed.
Maintain adequate supplies of samples and frosted cakes in the display case and appropriate par levels.
Package, label, store, and rotate frosted cakes properly; maintain frosting and refrigeration logs.
Monitor frosting supplies and notify management when replenishment is needed.
Evaluate baked and frosted cakes against NbC standards and report quality issues to management.
Clean, sanitize, and restock the workstation; prepare frosting supplies for the next shift and wash equipment when the Dishwasher/Utility Employee is absent.