Verrado Theatres and BackLot - Team Member

Harkins Theatres•Buckeye, AZ

6d•Onsite

About The Position

The Cinema and Entertainment Center Team Member (CECTM) is primarily responsible for providing the Ultimate Entertainment and an elevated guest experience through exceptional service and hospitality.

Requirements

Are at least 16 years of age.
Required to obtain and maintain a current food handler’s card and/or food safety certification.
Available to work nights, weekends, and holidays.
Able to speak, read, write, and understand the primary language(s) used in the workplace and possess basic math skills, be fiscally responsible, and operate a point-of-sale system.
Able to work in a fast-paced, loud environment, with multiple flashing lights, while in a standing position for extended periods of time.
Capable of remaining calm and using good judgment and discretion in all situations.
A professional image with an increased attention to detail, well organized and a desire to serve guests and enjoy working as part of a team.

Responsibilities

Greet guests and make them feel comfortable by establishing a personal connection.
Communicate promptly, courteously, and effectively with all guests, management, and fellow team members.
Be knowledgeable in the theatre brand and provide the Ultimate Entertainment experience by operating the Usher, Door, Concessions, and Box Office areas.
Be knowledgeable about the BackLot brand, arcade equipment, and items sold to be able to answer questions, make recommendations, and upselling.
Maintain the cleanliness of the entire facility, which includes the entryway, auditoriums, concession stand, restrooms, arcade games, bowling area, etc.
Sell/reload game cards, gift cards, merchandise, and handle guest service items.
Sign guests up for our loyalty program and answer questions.
Conduct redemption transactions for guests at the "Prop Dept”.
Utilize the point of sale (POS) system to reserve bowling lanes for guests and check in/out bowling shoes including sanitization.
Host private events throughout the building.
Operate the popcorn popper for service.
Thank guests for visiting as they exit.