Verrado Theatres and BackLot - Game Technician

Harkins Theatres•Buckeye, AZ

About The Position

The Game Technician maintains the function and safety of gaming attractions so guests can enjoy the Ultimate Entertainment experience. The role also monitors and performs repairs throughout the facility, including lighting, audio/visual, and bowling equipment. The technician helps ensure BackLot attractions are safe and operational. The position involves responding to guest needs, communicating with guests and coworkers, maintaining an organized work area and parts inventory, patrolling the game floor, cleaning and sanitizing games, and troubleshooting and repairing arcade, bowling, lighting, A/V, and POS equipment. The technician works on mechanical and electrical equipment, follows safety procedures, and partners with ITTS and CFM teams on larger projects.

Requirements

Be at least 18 years of age.
Be available to work nights, weekends, and holidays.
Speak, read, write, and understand the primary language or languages used in the workplace.
Be able to work in a fast-paced, loud environment with multiple flashing lights and stand for extended periods.
Remain calm and use good judgment in all situations.
Present a professional image, pay attention to detail, stay organized, enjoy serving guests, and work as part of a team.
Have basic working knowledge of hand tools and be able to use them to perform tasks.
Be organized, detail-oriented, and able to exercise judgment.
Know OSHA regulations and safety guidelines.
Be willing and able to learn and use multiple systems that support business functions.

Responsibilities

Build personal connections with guests and help them feel comfortable.
Communicate promptly, courteously, and effectively with guests, management, and fellow team members; keep management informed about facility repairs and safety.
Learn about the BackLot brand and items sold to answer questions.
Maintain knowledge of arcade systems.
Keep the work area, including the parts room, clean and organized.
Patrol the game floor and perform repairs to games as issues arise.
Clean and sanitize games as needed.
Troubleshoot and repair arcade, bowling, lighting, A/V, and POS equipment.
Work on mechanical and electrical equipment.
Maintain parts inventory and order repair parts as needed.
Follow safety policies and procedures.
Prioritize multiple projects and tasks while managing frequent interruptions with flexibility and composure.
Partner with ITTS and CFM teams to complete larger projects in a timely manner.