Team Member-Meadville

Family Farm and Home•Meadville, PA

7d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retailer with stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members support the company’s mission by providing exceptional customer service and helping customers find products and services that meet their lifestyle needs. They contribute to daily store operations and appearance through customer assistance, stocking and recovery, product assembly, cash-register operation, and maintaining a clean and safe store.

Requirements

Commitment to excellent customer service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to work a flexible schedule that includes weekends, evenings, and holidays.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Carry out daily operational goals and priorities assigned by store management, and complete the Daily Operational Standards checklist.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant, positive, and helpful manner in the store and on company-supported internet sites; assist with special orders.
Promote customer enrollment in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and use the POS system to check out customers while following cash-handling procedures.
Use On the Go to complete POGs and mass layouts in the correct locations, and use Harvester to complete online customer orders.
Explain and support customer use of financing options, and use financing websites to complete credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Meet passing-score requirements for corporate store audits, assessments, and store walks.
Stay alert to in-store safety concerns and shoplifting activity, communicate potential issues to store management, and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room; uphold merchandising, cleanliness, and safety standards.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.