Team Member-Brooklyn

Family Farm and Home•Brooklyn, MI

5d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retailer with 71 locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members contribute to the company's mission of providing exceptional service, products, and prices by assisting customers and supporting day-to-day store operations. Responsibilities include maintaining store appearance, stocking and recovering merchandise, placing products in back-stock areas, assembling products and displays, operating the cash register, and maintaining store cleanliness and safety. Team Members use company systems to receive tasks, complete layouts, process online orders, and serve customers. The role requires a flexible schedule, including weekends, evenings, and holidays, and involves standing for extended periods and lifting up to 50 pounds.

Requirements

Able to work a flexible schedule that includes weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Clear and effective communication with customers and team members.
Organizational skills and attention to detail.
Ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Carry out daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant and positive manner.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally; approach and assist customers in stores and on supported internet sites; and process special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Explain and promote financing options and use financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and shoplifting activity, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.