Team Member-Brooklyn

Family Farm and Home•Brooklyn, MI

4d•Onsite

About The Position

A Team Member at Family Farm and Home works toward the company’s mission of providing exceptional service, products, and prices that fulfill customers’ lifestyle needs. The role contributes to daily store operations and appearance by stocking and recovering merchandise, organizing back stock, assembling products, operating the cash register, and maintaining store cleanliness. Team Members assist customers in person and through company-supported internet sites, process special orders, support sales programs and financing options, and complete tasks assigned by store management.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and to reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and leaving the store and interact with them in a pleasant, positive manner.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in-store and through company-supported internet sites, including processing special orders.
Use the point-of-sale system to check out customers and follow cash-handling processes and procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Support and promote financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, merchandise recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and potential shoplifting, and communicate concerns to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently when at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.