Team Member-Battle Creek

Family Farm and Home•Battle Creek, MI

1d•Onsite

About The Position

A Team Member at Family Farm and Home works toward the company’s mission of providing exceptional service, products, and prices focused on customers’ lifestyle needs. The role contributes to daily store operations and appearance, including stocking and back-stock placement, product recovery and assembly, cashiering, and maintaining store cleanliness. Team Members serve customers in person and through supported internet sites, process special orders, and help execute operational priorities set by store management. The position requires a flexible schedule, including weekends, evenings, and holidays, and the ability to perform physical tasks such as standing for extended periods, reaching, bending, twisting, kneeling, and lifting up to 50 pounds.

Requirements

Commitment to excellent customer service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to stand for extended periods and reach, bend, twist, and kneel.
Ability to lift up to 50 pounds.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and leaving the store and interact with them pleasantly and positively.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on supported internet sites, including processing special orders.
Use the point-of-sale system to check out customers and follow cash-handling processes and procedures.
Use On the Go to complete planograms and mass layouts in locations consistent with the store layout.
Use Harvester to complete online customer orders.
Explain and promote financing options and use current financing websites to complete customer credit inquiries.
Help set promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, product recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Remain aware of in-store safety issues and shoplifting activity, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.