SEASONAL Regal Mira Mesa Team Member - Starting wage $18.50

Regal Theatres • San Diego, CA

5d • Onsite

About The Position

Regal is hiring seasonal Team Members for Regal Mira Mesa. Team Members are variable-hour employees assigned according to theatre needs and employee availability. Their primary responsibility is to ensure guests receive exceptional service. Depending on theatre needs, Team Members may work in the Box Office, Concessions, or as an Usher. They must represent Regal consistently with its mission and policies, attend work regularly, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.

Duties vary by assignment and may include processing transactions, promoting Regal Crown Club and premium viewing experiences, assisting and directing guests, enforcing theatre policies, maintaining safe and clean theatre spaces, and completing opening and closing tasks. Employees assigned to alcohol sales or service must meet applicable legal age requirements and complete required certifications and training.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• If assigned alcohol sales or service duties, be of the legal age required by state or local law and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Read and understand training materials covering topics such as sexual harassment and discrimination.
• Communicate well with customers, coworkers, and management; speak publicly, listen effectively, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, consider causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
• Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons accurately.
• Upsell or suggest premium viewing experiences, concession items, and other offerings as applicable.
• Promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in a manner consistent with Regal’s guest service philosophy.
• Prepare, operate, and clean concession equipment; maintain concession stock inventory; and comply with applicable food-safety laws.
• Follow federal and state laws regarding breaks and meal periods.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowds; help guests find seats; and enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, monitor for film and content theft, and help maintain a safe environment.
• Report problems, discrepancies, and unusual situations to theatre management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.
• Complete required alcohol certifications and training when assigned alcohol sales or service duties.

Benefits

• Nine free movie passes.
• 50% discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed