Team Manager - Food - Cheltenham Area

Marks & Spencer•Milford, MA

31d

About The Position

M&S is seeking a people-first Team Manager to lead a retail department, set standards on the shop floor and inspire a team to deliver strong service and commercial results. The role involves leading in a fast-moving environment, supporting change, and helping reshape the store experience for customers. The job description refers to Fashion, Home & Beauty, while the posting title identifies the role as Food.

Requirements

Proven experience leading teams in a fast-paced retail or customer-focused environment.
Strong commercial awareness and confidence using data and insight to drive results.
Ability to coach, develop and performance-manage colleagues with clarity and empathy.
Confidence having constructive, sometimes difficult conversations.
Resilient, adaptable mindset and energy to lead through change.
Digital confidence and willingness to embrace new ways of working.
Ability to role-model great service, inclusion and M&S behaviours.

Responsibilities

Lead from the front on the shop floor and set the pace for the team.
Deliver strong commercial results using data, insight and effective leadership.
Coach, develop and performance-manage team members with clarity and empathy.
Maintain department standards, safety, availability and operational excellence.
Build a motivated, multiskilled team and support colleagues’ development.
Model great customer service, inclusion and M&S behaviours.
Embrace digital tools and new ways of working to enhance the customer experience.
Adapt to customer and business needs and help introduce new retail experiences.