Team Manager, Implementation Services Corporate Impact

Blackbaud

20d•$101,900 - $132,800

About The Position

The Implementation Team Manager leads a team of Implementation Consultants and Project Managers responsible for delivering successful client implementations of Blackbaud Corporate Impact solutions. The role focuses on accelerating time-to-value, promoting solution adoption, and supporting long-term customer success through consistent, efficient implementation delivery aligned with client expectations. As a leader within Professional Services, the manager serves as a coach, mentor, and escalation point. The position partners with Customer Success, Product, Sales, Support, Solution Engineering, and Engineering to improve implementation outcomes, operational excellence, and customer satisfaction. It also oversees project health and delivery metrics, develops implementation processes and methodologies, and encourages responsible use of AI, automation, and emerging technologies to improve service delivery and team productivity.

Requirements

5–7 years of experience in software implementation, professional services, project management, customer success, or related SaaS delivery roles.
2–4 years of people leadership or team management experience.
Experience managing complex SaaS, CSR, grantmaking, employee engagement, or enterprise software implementations.
Strong project management, organizational, and problem-solving skills.
Excellent communication, presentation, and stakeholder management abilities.
Experience using AI, automation, or productivity technologies to increase operational efficiency, improve delivery processes, or enhance customer outcomes.
Demonstrated ability to identify opportunities for innovation, process improvement, and operational transformation.

Nice To Haves

Experience with CSRconnect®, GrantsConnect®, corporate social responsibility programs, employee engagement platforms, grantmaking solutions, or similar technology platforms.
Experience with Salesforce, Certinia (FinancialForce), Microsoft 365, SharePoint, Smartsheet, Power BI, or similar business systems.
Familiarity with generative AI tools.
Familiarity with implementation methodologies, change management, and process improvement practices.
Experience working with enterprise or mid-market clients.
Knowledge of corporate social impact, philanthropy, workplace giving, volunteering, or nonprofit operations.

Responsibilities

Lead, mentor, and develop Implementation Consultants and Project Managers, fostering accountability, collaboration, and high performance.
Provide coaching, performance feedback, and development opportunities in consulting, project management, customer engagement, and solution expertise.
Coach team members on effective and responsible use of AI-powered tools.
Ensure successful deployment of Blackbaud Corporate Impact solutions using consistent implementation methodologies and best practices.
Drive timely project completion, customer readiness, solution adoption, and successful go-live outcomes.
Monitor project health, implementation quality, customer satisfaction, resource utilization, and delivery metrics.
Act as an escalation point for complex projects, customer concerns, and implementation challenges.
Partner with Customer Success Managers to support a seamless transition from implementation to ongoing adoption and account management.
Support strategic initiatives that improve implementation quality, accelerate time-to-value, and increase customer outcomes.
Develop and refine implementation processes, standards, tools, and methodologies to improve scalability, consistency, and efficiency.
Use AI-powered tools, automation, and emerging technologies to enhance delivery, reduce administrative overhead, improve reporting, and optimize team productivity.
Analyze implementation timelines, customer satisfaction, adoption, utilization, and project quality to drive continuous improvement.
Encourage experimentation and adoption of technologies that improve customer and team outcomes.
Partner with Sales, Solution Engineering, and Customer Success on project scoping, implementation planning, and customer onboarding.
Collaborate with Product and Engineering to share implementation feedback and client insights and recommend product enhancements.