Team Leader-Key Holder

Vera Bradley • Concord, NC

1d

About The Position

The Team Leader - Keyholder supports store leadership in achieving sales goals by working alongside store associates and providing daily direction, communication, and training. The role motivates the team to deliver an excellent shopping experience and builds brand loyalty through every customer interaction. The Team Leader acts as a Vera Bradley brand ambassador, modeling and upholding the company’s core values.

The position drives sales and customer outreach, leads and inspires associates, recommends products to meet customer needs, and supports add-on selling. It also executes daily operational procedures, maintains visual standards, and helps keep the store organized and inviting. The role requires reliability and adherence to company policies and procedures.

The role involves constant walking and standing, frequent bending, stooping, and reaching, and lifting, pushing, or pulling items. The position is incentive eligible based on company and store metrics. The stated starting pay is $17.00 per hour, with a base pay range of $13.51 to $20.24; individual pay depends on work location.

Requirements

• At least 18 years of age.
• Retail experience and/or prior management experience.
• Ability to work evenings, weekends, and holidays to support store opening, closing, and peak business needs.
• Ability to meet the listed physical demands, including routinely lifting 10–35 lbs. and occasionally lifting up to 55 lbs., with the ability to push or pull more than 55 lbs.

Responsibilities

• Work with the team to exceed sales goals, drive store traffic, convert customers, and build customer relationships.
• Execute community and customer outreach efforts and promote campaigns that increase brand awareness.
• Provide daily direction, communication, and training to store associates.
• Motivate and inspire the team while modeling Vera Bradley’s core values.
• Recommend products suited to customers’ needs and drive store results through add-on selling and customer outreach.
• Execute and improve daily operational procedures.
• Support the team in maintaining visual standards and keep the store organized and inviting.
• Uphold company policies and procedures and demonstrate reliability.

Benefits

• Incentive eligibility based on achievement of company and store metrics.
• Generous product discount.
• Paid volunteer time off.
• Pet insurance.
• Holistic wellness program with no-cost access to financial, physical, and mental wellness experts.
• Professional development assistance and resources.
• Employee Referral Program.
• DailyPay option for wage payment.
• 401(k) with generous company match and immediate vesting, subject to service and age requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed