Team Leader, Mapleview Centre

Saje Natural Wellness | Retail•Burlington, ON

8d•Onsite

About The Position

At Saje Natural Wellness, we are nature's original farmacy, blending the superpower of plants to help people remedy real life, naturally. The company is continually growing and seeks talented individuals for its stores, support offices, and distribution centres. Saje is a purpose-driven, people-first organization that values collaboration, innovation, and entrepreneurial mindsets. They look for individuals with drive, warmth, agility, and passion, who prioritize customer experience. Joining Saje means connecting with a dynamic community and making a positive impact, growing a career alongside talented, hard-working, and kind-hearted people. Reporting to the Store Manager, Retail Team Leaders are crucial in driving Saje's mission by connecting customers to the healing power of plants, enabling them to live life to the fullest, naturally. This involves delivering the Saje Experience through product demos, deep education, and tailored recommendations. All Saje Team Members are expected to contribute to the company's culture and maintain a positive work environment.

Requirements

Comfortable working in a scented environment.
Passionate about engaging with Community Members in a personalized, hands-on way—demonstrating how to use products and applying them directly to yourself and to Community Members to create meaningful experiences.
Natural ability to build genuine relationships through strong communication skills, empathy, and active listening.
Strong aptitude for product sales, consumer engagement, and sharing in-depth product knowledge.
Confidently make bold, strategic recommendations that drive product sales and consistently increase basket size.
Excel at identifying opportunities to upsell (try-3 products), creating compelling product recommendations across product categories that maximize Community Member satisfaction and boost overall sales performance.
Bring a competitive drive balanced with a positive, team oriented attitude.
Lead by example and have a natural talent for coaching, motivating and developing others.
Proven track record of driving results, achieving KPIs and inspiring team success.
Able to have a flexible work schedule with availability on mornings, evenings, weekends and holidays; hours will vary based on business needs.
Commit to being available each year during the vacation black out period between November 15-January 15.
Earned a high school diploma.
Passionate about your own wellness journey and believe in the superpower of plants.

Responsibilities

Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje experience.
GPOP (Get Product On People) to demonstrate our product, both inside and outside of the store, to drive awareness and understanding of Saje.
Educate on our products and on 100% natural wellness, to make wellness easy, accessible, and inclusive for all.
Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on health habits centered on our products.
Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.
Be accountable to your part in driving the commercial goals of your store and our business, and work as a team to achieve and exceed performance targets.
Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
Take a proactive and innovative approach to growing the business through community outreach.
Complete tasks as assigned by the Store Manager, including visual merchandising, operations, and development.
Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Benefits

Comprehensive health, vision, and dental packages.
Paid sick days.
Generous product discount.
Onboarding plan to ensure you’re set up for success.
Employee Assistance Program - 24/7 support, resources, and information available to you and your family.
Paid time off to ensure you're resting & recharging.

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