Banking Centre Leader II
About The Position
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
Requirements
- You put our clients first.
- You engage with purpose to find the right solutions.
- You go the extra mile, because it’s the right thing to do.
- You’re goal oriented.
- You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You're passionate about people.
- You find meaning in relationships and surround yourself with a diverse network of partners.
- You connect with others through respect and authenticity.
- You are a caring and accountable leader.
- You’re passionate about developing and growing team members abilities.
- You have experience providing coaching and hands on support to meet team goals.
- You act like an owner.
- You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
- You’re a certified professional.
- You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
- You bring your real self to work and you live our values - trust, teamwork, and accountability.
Nice To Haves
- It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).
Responsibilities
- Lead by example and show your team how to deepen client relationships, and meet client financial needs while providing a high standard of service.
- Go above and beyond to advocate CIBC within the community to develop new and existing client relationships.
- Encourage employees to quickly resolve client complaints, and to escalate when necessary.
- Create a culture of teamwork so clients are served by those best able to meet their financial needs.
- Monitor the Banking Centre’s business performance and put action plans into place to close any gaps.
- Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance.
- Manage and minimize risk to safeguard our bank, clients and shareholders.
- Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth.
- Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program
- defined benefit pension plan
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
