Team Leader - Operations - Healthcare Non-licensed

Everise • Washington, NV

1d

About The Position

The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The primary role is to coach and teach associates so they meet or exceed the standards set by Everise and its client.

Requirements

• Bachelor’s degree in a related field from a four-year college or university, or one year of customer service or sales experience, or an equivalent combination of education and experience.
• Proficiency with Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational and interpersonal skills.
• Schedule flexibility.
• Analytical and problem-solving skills.
• Strong ability to multitask.
• Ability to function in a fast-paced environment.
• Dependability in completing assignments and maintaining attendance.
• Ability to pass a drug screen and background check.

Nice To Haves

• Previous call center experience.
• Prior supervisory or leadership experience.

Responsibilities

• Monitor, track, and evaluate associate performance against predetermined KPIs, and provide individual feedback to help associates meet goals and follow Everise standards.
• Maintain a presence on the production floor and interact with associates to support productive work and ensure systems are functioning properly.
• Create and implement written action plans to help underperforming associates meet client expectations.
• Resolve customer escalations.
• Communicate between contact center management, the client, and associates.
• Participate in associate selection and interviewing.
• Provide on-the-job training or additional training as needed to help associates meet Everise and client expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager