Team Leader, Case Management and Health Link
About The Position
Centerstone is seeking a Team Leader to supervise a Case Management and Health Link team serving clinics in Shelbyville and Fayetteville, Tennessee. The position requires regular travel between both locations. The Team Leader provides direct administrative supervision, including hiring and training staff, conducting monthly chart audits, and reviewing documentation for quality and compliance. The role also involves coaching and supporting staff in care coordination, health and wellness, documentation practices, and use of the electronic health record system. The position calls for a leader who can develop staff, strengthen service delivery, and help community members access compassionate, quality services. The role maintains communication with referral sources and other involved parties as approved by clients, develops effective working relationships with clinical teams and community referral sources, and contributes to quality clinical practices. The Team Leader maintains timely and accurate clinical records, completes annual KPI forms, and responds promptly to client needs for service coordination.
Requirements
- A master's degree in Clinical Psychology, Mental Health Counseling, Social Work, Marriage and Family Therapy, or a specialization in Mental Health Counseling; alternatively, a bachelor's degree in psychology, social work, or a related field with two years of case management experience and one year of supervisory experience may be accepted in lieu of a master's degree.
- Applicants with a master's degree in a related field outside the listed disciplines must have at least 24 graduate-level semester hours in psychology, social work, counseling, or other behavioral health-related coursework, and relevant coursework and work experience in clinical treatment and treatment planning, appraisal and assessment of mental disorders, psychopathology, and use of the DSM for diagnostic purposes within a behavioral health clinical internship or practicum.
- Three years of experience in the mental health field as a direct provider of services.
- Effective written, verbal, in-person, and virtual communication skills.
- Ability to work well with a team and be self-motivated.
- Ability to manage priorities and deadlines effectively.
- Strong planning, organizational, and management skills.
- Good professional skills, ethics, and behavior.
Nice To Haves
- License in the respective discipline is preferred.
- A master's degree is preferred; candidates with a bachelor's degree and supervisory experience may also be considered.
Responsibilities
- Provide direct administrative supervision to the Case Management and Health Link team.
- Hire and train staff.
- Conduct monthly chart audits and review documentation for quality and compliance.
- Coach and support staff in effective care coordination, health and wellness, documentation practices, and electronic health record navigation.
- Maintain communications and reporting with referral sources and other involved parties as approved by the client.
- Maintain effective working relationships with the clinical team and community referral sources.
- Maintain timely and accurate clinical records in accordance with organization policies.
- Participate in the development and implementation of quality clinical practices.
- Complete KPI forms annually.
- Respond promptly to client needs for coordination of services.
- Travel regularly between Centerstone clinics in Shelbyville and Fayetteville, Tennessee.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- Company-paid AD&D insurance, life insurance, and long-term disability
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
