Advisor, Pathways and Case Management

HCC•Houston, TX

About The Position

The Pathways and Case Management Advisor works with students, faculty, staff, Instructional Services, administrators, and community members to help students develop intentional educational and career plans and achieve academic, personal, and professional goals. The advisor informs prospective, new, and returning students about educational opportunities and requirements and provides high-level customer service to an assigned student caseload. The role also supports walk-ins, peak registration, recruitment, orientation, and completion programs and initiatives. The advisor contributes to Student Services activities intended to improve retention and course completion and support transfer to a college or university or entry into the workforce. The role may also provide career and pathways advising for the College Connection program or other College outreach efforts.

Requirements

Bachelor’s degree.
At least 2 years of related work experience in a post-secondary institution.
Valid Texas Driver License.
Proficiency with MS Office programs.
Proficiency with information management systems.
Ability to work flexible hours, including evenings and weekends.

Nice To Haves

Master’s degree in a related field.
Experience advising both traditional-aged students and adults in a higher education setting.

Responsibilities

Work with students to identify and assess educational and career options, establish academic and career goals, and develop action plans for exploring career alternatives and related programs.
Use appropriate technology to monitor student progress toward degree or certificate completion, identify academic needs, document case-management activity, and maintain relevant student information and status updates.
Teach students how to navigate campus information, online systems, and campus resources to progress toward degree completion.
Help students acquire, use, and evaluate information, including College guidelines, catalogs, and online resources.
Monitor assigned caseloads, support student progress toward certificate or degree completion, and use technology to send messages about milestones.
Respond promptly to early alerts concerning assigned students.
Provide information and referrals for services such as tutoring, testing, career entry, counseling, financial aid, and disability services.
Inform students about student-life opportunities, including activities and recreational sports, and explain their benefits, such as leadership skills, team building, and civic engagement.
Promote special programs and opportunities, including learning communities, bridge courses, honors programs, and service learning.
Explain procedures such as withdrawal, repeating coursework, advanced-standing credit, and graduation.
Provide transfer planning, including information about joint admissions programs, articulation agreements, common course numbering, and transfer plans.
Complete prescribed training and demonstrate proficiency in applying and using the training.
Provide career and pathways advising for the College Connection program or other College outreach efforts, as needed.
Perform other duties, tasks, and assignments as required.