Defy Part Time Lead

Sky Zone • Cincinnati, OH

6d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a high-potential individual who is ready to take on operational responsibility and develop leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with opportunities to lead shifts and serve as Manager on Duty when the General Manager or Operations Manager is not present.

Team Leads provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments. They help maintain safe, clean, and well-run park operations, communicate guest and operational concerns to management, and deliver strong guest experiences. Depending on the rotation, the role may include driving sales and service performance, overseeing parties and events, managing café inventory and ordering, and supporting facility and equipment readiness.

The position requires availability for evenings, weekends, and holidays, and may require moving throughout the park and lifting and carrying at least 20 pounds as needed. The posting lists the role as full-time/part-time and onsite. Compensation is described as a range to be determined, plus bonus, based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements.

Requirements

• At least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems and Microsoft Office Suite and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to help where needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• As Sales & Service Lead, drive front desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and ensure consistency from booking through event completion.
• As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
• As a Part-time Flex Lead, primarily work weekends and rotate as needed to cover breaks and time off for other Leads; availability of this option varies by park location.

Benefits

• Medical coverage for eligible full-time employees.
• Dental coverage for eligible full-time employees.
• Vision coverage for eligible full-time employees.
• 401(k) plan with company matching for eligible full-time employees; eligibility is based on age and tenure.
• Bonus, with compensation based on qualifications, experience, and performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed