Defy Part Time Lead

Sky Zone • Cincinnati, OH

4d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a high-potential individual developing operational and leadership skills across Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role helps run the park, leads from the floor, and may serve as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads coach and support team members, contribute to guest experiences and sales, and help maintain safe, clean, and efficient operations.

Depending on operational needs, the Team Lead may lead front-desk service and membership sales; oversee parties, group events, and corporate outings; or manage café inventory, food safety, facilities, equipment, and attractions. A part-time flex lead option is available at some locations, primarily for weekend coverage and to cover other Leads’ breaks and time off.

The position requires working in a high-energy, often loud park environment, moving throughout the facility and lifting and carrying at least 20 pounds as needed, with or without reasonable accommodation. The job posting lists the role as full-time/part-time and onsite. Compensation is described as a range plus bonus, but the range is listed as “$$-$$.”

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic technology proficiency, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to grow into greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• A hands-on, team-first approach and willingness to support others and work wherever needed.
• Personal ownership, preparedness, follow-through, and the ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
• Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food and beverage, amusement or entertainment, or recreation is strongly preferred.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
• Work in any operational area as needed, including Programs, Café, Front Desk, and Events, to support guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front-desk performance and membership sales, model Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support positive experiences from booking through event completion.
• Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
• Oversee the maintenance and cleanliness of equipment, attractions, and the park, ensuring they are safe, clean, and in good working condition.
• Lead facilities projects that improve the guest experience and maintain the park’s appearance.
• For the part-time flex lead option, provide primarily weekend coverage and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Full-time employees are offered medical, dental, and vision coverage.
• Full-time employees are offered a 401(k) plan with company matching; eligibility is subject to age and tenure requirements.
• Compensation includes a bonus, based on qualifications, experience, and performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed