Team Lead

Planet Fitness - Baseline Fitness•Hesperia, CA

22h•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves supporting the Club Manager in various aspects of gym operations, including staff training and development, member services, front desk tasks, and ensuring adherence to company policies.

Requirements

Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Ability to maintain timely communication with team members and supervisors.
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.

Nice To Haves

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Responsibilities

Assist in training and developing staff.
Assist in member service oversight, ensuring great customer experience.
Perform front desk tasks including answering phone calls, taking info calls, member check-ins, sign-ups, cancellations, and updating member accounts.
Greet and provide gym tours to potential members.
Facilitate member service issues and questions.
Assist with team member management and provide backup support to the Club Manager.
Ensure adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist in overseeing the cleanliness and appearance of the gym.
Assist in managing marketing efforts and ensuring team members are aware of and trained on current marketing promotions.
Assist in ordering supplies, keeping inventory, and tracking reports.