Team Lead (corporate event management experience required)

First Global Management Services, Inc.•New York, NY

4h•$129,450 - $148,868•Hybrid

About The Position

The Team Lead collaborates with the Team Manager for a dedicated account, understands the account’s strategic approach, and provides on-the-ground insight into the client’s business and opportunities. The role manages multiple company and client initiatives, supports C-level and senior stakeholders, oversees key business relationships, and leads a team. Depending on account alignment, the role may also manage a book of work involving event planning, venue sourcing, attendee data management, roadshows, or event technology. The Team Lead mentors and develops 5–12 direct reports, manages performance and workload, supports recruitment and onboarding, and fosters an efficient, inclusive, positive team environment. The role works with the Team Manager and People & Culture team on talent development, business coverage, and succession planning; promotes training and best practices; maintains compliance with standard operating procedures; and escalates concerns and successes to management. Where applicable, the role provides end-to-end project management for an assigned book of work, works with internal partners and stakeholders to deliver events and meet objectives, and maintains strong client relationships. On-site event management may require domestic or international travel of up to 10%. The position requires working from the New York City or Jersey City, New Jersey office 2–3 days per week; this arrangement may change.

Requirements

8–10 years of event management experience.
Advanced experience managing events and conferences, including C-level executive events, cocktail receptions, meetings, and conferences.
Extensive experience working with and managing senior clients.
Strong leadership skills, including the ability to lead and motivate colleagues and foster effective working relationships.
Advanced project management skills and the ability to manage multiple projects simultaneously.
Excellent written and oral communication skills at all levels.
Strong proficiency with Microsoft Office, particularly Excel.
Extensive knowledge of industry suppliers, venues, services, and best practices.
Strong client management skills, including the ability to influence, lead by example, and foster a positive environment.
Ability to establish best practices and independently take on new initiatives.
Client-focused and approachable, with the ability to adjust to client needs and working styles, deepen relationships, and adapt to changing demands.
Self-motivated and able to take direction, work independently, and think innovatively.
Leadership, influencing, negotiation, and decision-making skills.
Ability to work in the New York City or Jersey City, New Jersey office 2–3 days per week; the arrangement may change.
Ability to travel domestically or internationally for on-site events as required, up to 10%.

Nice To Haves

People management experience.
Event management experience in financial services or a corporate environment.
Experience with venue sourcing, including contracting, negotiation, and commission collection.
Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager.
Experience with virtual platforms such as Zoom, Webex, and On24.

Responsibilities

Collaborate with the Team Manager on the strategic approach to the client account and share insight into the client’s business, opportunities, and challenges.
Mentor and develop 5–12 direct reports, conduct performance development conversations, and manage the performance process.
Oversee team workload and capacity through regular one-to-one meetings; provide advice, facilitate problem-solving and knowledge sharing, manage vacation schedules, and approve monthly expenses.
Ensure the team maintains strong, positive client relationships.
Work with the Team Manager on development opportunities, business coverage, continuity, and succession planning.
Participate in FIRST initiatives and serve as a FIRST ambassador.
Lead and motivate the team, promoting efficient work, positive communication, inclusion, and strong morale.
Partner with the Team Manager and People & Culture team on talent development and recruitment, and oversee onboarding and offboarding.
Train and develop the team, encouraging awareness of best practices, suppliers, services, and venues, as well as proactive ideas and creative solutions.
Work with stakeholders to refine workstreams, meet changing business requirements, assist with ad hoc projects, troubleshoot issues, and optimize workflows.
Develop and promote best practices and ensure the team follows company SOPs and compliance requirements.
Report and escalate potential concerns and successes to management.
When assigned, provide end-to-end project management for work involving event planning, venue sourcing, attendee data management, roadshows, or event technology.
Coordinate with internal partners and stakeholders on event deliverables and objectives, maintaining client relations even in challenging situations.
Travel for on-site event management when necessary, including domestic or international travel of up to 10%.

Benefits

Medical, dental, and vision coverage, including an optional high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverages.
Wellness stipend.
Mobile phone allowance.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura Identity Theft Protection.
Annual discretionary bonus eligibility.
Potential opportunities to work on projects across different locations globally.