Team Lead

EssilorLuxottica Group•Salem, NH

13d

About The Position

The Team Lead creates value for customers and patients by delivering exceptional customer service and ensuring they are delighted with their experience. The role contributes to store success by managing key optical and, where applicable, laboratory processes and systems. In retail, the Team Lead supports the team in providing outstanding service, executes work accurately with product knowledge, helps customers make selections and provides recommendations, assists sales associates, and serves as an alternate store key holder. In the lab, when applicable, the Team Lead custom-fits glasses, places prescriptions precisely in lenses, helps associates build their knowledge and skills in foundational product, store, lens, and lab processes, checks finished eyewear against optical standards and customer requirements, promotes safe work practices, and operates, cleans, and maintains lab tools and systems.

Requirements

High school diploma or GED.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Optical machinery or instruments experience.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Execute work accurately and proactively, using product knowledge and a solution-driven approach.
Assist customers with selections and recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Operate, clean, and maintain lab tools and systems.