Team Lead - MIC
About The Position
The Team Lead – Manager in Charge helps ensure each bakery-cafe shift runs well and provides a positive experience for customers and associates. As part of the bakery-cafe management team, the Team Lead develops associates, manages team performance, and helps build Panera’s warm, inclusive, authentic team culture. The position reports directly to the General Manager or Operating Partner. The role includes upholding Panera’s Guiding Values and Behaviors, delivering extraordinary guest experiences, and supporting the cafe’s success. Team Leads coach and motivate associates toward goals for sales, speed of service, order accuracy, and cafe health; train the team on food-safety standards; and provide ongoing development and constructive feedback. They also help keep the team engaged and recognize individual and team achievements.
Requirements
- Must have worked in a Panera bakery-cafe for at least 90 days.
- Ability to direct, motivate, coach, and train others in a fast-paced environment.
- Must be certified in all positions on either the service track (Coffee, Barista, Bakery Backer, Dining Room, Cashier) or production track (Prep, Soups, Salads/Hot Entrees, Sandwiches, Consolidator).
- Commitment to food safety and health safety.
- Must be at least 18 years of age.
- AOP approval required.
- Must complete the Certified Manager Program (CMP), including ServSafe requirements.
- Must have ServSafe certification or be able to pass the certification.
- Must submit to and pass a background check.
Nice To Haves
- Interest in growth and new opportunities.
Responsibilities
- Build a culture of Warmth, Belonging, Growth, and Trust.
- Act as an ambassador of Panera’s Guiding Values and Behaviors.
- Ensure extraordinary guest experiences and customer satisfaction with food quality, service, staff, and safety measures.
- Build relationships that encourage long-term customer loyalty.
- Coach and motivate the team to meet goals for sales, speed of service, order accuracy, and cafe health.
- Train associates on food-safety standards and ensure those standards are maintained.
- Lead, manage, and develop associates through ongoing training, development, and constructive feedback.
- Keep the team energized and engaged, and recognize and celebrate individual and team achievements.
Benefits
- Competitive pay of $17.00–$19.75, with actual compensation determined by factors including relevant experience, job-related knowledge, skills, and location.
- Eligible for quarterly performance-based pay increases.
- Free meals during shifts.
- Career growth opportunities.
- Paid vacation and holidays for full-time team members.
- Medical, dental, vision, and life insurance available.
- 401(k) with matching available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
