2nd shift - Team Lead

DSV•Whitestown, IN

3d•$21 - $22

About The Position

The Team Lead coordinates and oversees assigned daily operational activities under the direction of the Operations Supervisor. The role oversees associates handling warehousing, receiving, and shipping, supporting company service and cost objectives. Team Leads are expected to meet performance, safety, and quality objectives and comply with corporate and site-specific policies. The position mentors and trains associates in distribution activities and Standard Operating Procedures, and assists with forklift operation and certification. It coordinates inbound unloading, product stacking, picking, staging, loading, shipment paperwork, and discrepancy research. It supports customer service through professional communication and accurate activity reporting, and performs quality checks, reports damages and inconsistencies, and participates in quality meetings. The Team Lead promotes safety, housekeeping, and compliance with ISO standards, OSHA/MSDS standards, safety rules, and company procedures. The role directs warehouse work teams, assists with productivity and payroll-hour records, workforce levels, work schedules, and effective job assignments. It also participates in department and safety meetings, supports equipment inspections and minor maintenance, maintains active forklift certification, and may assist with building, grounds, and equipment maintenance. Other clerical or administrative duties may be assigned by site management.

Requirements

High school diploma or GED.
At least 1 year of experience in a logistics, distribution, or relevant environment.
Ability to operate material handling equipment (MHE).
Satisfactory completion of a forklift training program.
Basic computer skills, including use of RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all levels of the organization.
Ability to adapt to change and work effectively in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that are unregulated and range from mild to moderate in warmer and colder months.
Ability to meet the stated physical demands, including frequent bending; constant walking and standing; lifting, carrying, pushing, and pulling 21–50 pounds; and reaching above the shoulder or outward, squatting, or kneeling.

Nice To Haves

2–4 years of experience working in a warehouse, logistics, or distribution environment.
2–4 years of proven forklift experience.
Current or prior MHE certification.

Responsibilities

Mentor and train new and existing associates in distribution activities and current Standard Operating Procedures, including shipping, receiving, picking, and quality control.
Assist with forklift operation and certification for associates.
Oversee and coordinate inbound unloading, orderly product stacking, picking, staging, and outbound shipment activities.
Verify inbound and outbound paperwork with drivers and ensure products are properly counted.
Load orders accurately according to the appropriate doors and trailers, and research shipping and receiving discrepancies.
Communicate professionally with customers by phone, electronically, or in person, and prepare accurate activity reports for site management.
Use appropriate documentation to verify that products and orders are received, shipped, and picked correctly; report damages or discrepancies and stack, package, shrink-wrap, and label products.
Report inconsistencies and problems to the Operations Supervisor or Operations Manager and participate in quality meetings.
Execute safety protocols, promote safe work practices, maintain warehouse cleanliness and security, and comply with applicable standards, policies, and procedures.
Direct warehouse work teams toward prescribed objectives; assist associates and temporary labor with productivity sheets and production and payroll-hour records.
Assist the Supervisor in maintaining productive workforce levels, participate in establishing work schedules, and ensure schedules and job assignments are implemented effectively.
Assist the Operations Supervisor in ensuring associates handle products according to quality procedures and guidelines.
Initiate or recommend action and solutions regarding product, process, or quality-system non-conformities, and immediately notify the Quality Department of non-conformities.
Operate assigned equipment safely and efficiently, inspect equipment daily, perform minor maintenance, report equipment problems, and maintain active forklift certification.
Perform or assist with building, grounds, and equipment maintenance as assigned.
Perform other assigned duties, which may include answering telephones, scheduling appointments, greeting visitors, filing, and record keeping.
Work evenings and weekends as needed and work overtime when dictated by business needs.