Team Lead, 1st Shift

DSV•Naperville Township, IL

18h•Onsite

About The Position

The Team Lead coordinates and oversees daily operational activities in an assigned area. Under the direction of the Operations Supervisor, the role oversees associates responsible for warehousing, receiving, and shipping products in line with company service and cost objectives. The Team Lead helps ensure associates meet performance, safety, and quality objectives and comply with corporate and site-specific policies. The role mentors and trains associates, coordinates shipping and receiving activities, supports customer service and quality control, and helps manage warehouse labor and work schedules. It also involves operating and maintaining material-handling equipment, maintaining a clean and safe work area, and assisting with building, grounds, and equipment maintenance. Other clerical or administrative duties may be assigned by site management.

Requirements

High school diploma or GED.
At least 1 year of experience in a logistics, distribution, or relevant environment.
Ability to operate material-handling equipment (MHE).
Satisfactory completion of a forklift training program.
Basic computer skills, including RF scanners and WMS functions.
English reading, writing, and verbal skills.
Basic to intermediate math skills for verifying product quantities, counting inventory, and related product-handling duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all organizational levels.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that are unregulated and may range from mild to moderate during warmer and colder months.
Ability to lift, carry, push, and pull 21–50 pounds; reach above shoulder and outward, squat or kneel, and perform frequent bending and constant walking and standing.
Ability to work evenings and weekends as needed and overtime when dictated by business needs.

Nice To Haves

2–4 years of experience in a warehouse, logistics, or distribution environment.
2–4 years of proven forklift experience.
Current or prior MHE certification.

Responsibilities

Mentor and train new and existing associates in distribution activities and current Standard Operating Procedures, including shipping, receiving, picking, and quality control.
Assist with forklift operation and certification for associates.
Oversee unloading inbound shipments, stacking products, and picking and staging outbound shipments; verify paperwork and product counts with drivers.
Load orders accurately according to the appropriate doors and trailers, process work according to Standard Operating Procedures, and investigate shipping and receiving discrepancies.
Communicate professionally with customers by phone, electronically, or in person, and prepare accurate activity reports for site management.
Use appropriate documentation to verify that products and orders are received, shipped, and picked correctly; check quality, report damage or discrepancies, and stack, package, shrink-wrap, and label products.
Report inconsistencies or problems to the Operations Supervisor or Operations Manager and participate in quality meetings.
Follow applicable ISO standards, safety protocols, Standard Operating Procedures, company policies, OSHA/MSDS standards, and housekeeping requirements; participate in safety meetings.
Direct the warehouse work team to meet prescribed objectives; assist with productivity sheets, production and payroll-hour capture, staffing levels, work schedules, job assignments, and quality procedures.
Participate in department meetings and initiate or recommend action to prevent, record, and resolve product, process, or quality-system non-conformities; promptly notify the Quality Department.
Operate equipment safely and efficiently, inspect equipment daily, perform minor maintenance, report equipment problems, and maintain active forklift certification.
Perform or assist with building, grounds, and equipment maintenance as assigned.
Perform other clerical and administrative duties as directed by site management, such as answering phones, scheduling, greeting visitors, filing, and record keeping.
Work evenings and weekends as needed and work overtime when dictated by business needs; perform other duties as assigned.