Team Lead, Vehicle Operations (1st Shift)

Zoox•Phoenix, AZ

21d•$96,000 - $116,000•Onsite

About The Position

Zoox is developing an autonomous mobility solution, and its Vehicle Operations team supports the growth of the organization by interpreting operational data, communicating between development and operations, and informing decisions about scaling. The Team Lead, Vehicle Operations leads Vehicle Operators who are experts in tools, features, and workflows. The lead coordinates processes to meet short- and long-term targets while maintaining high standards for software and hardware testing. This is a hands-on leadership role, working alongside the team and modeling discipline and safety. The Team Lead collaborates with other Vehicle Operations leaders and cross-functional teams, including program management, strategy, vehicle engineering, and go-to-market teams. The schedule is 1st shift, 7 a.m.–4 p.m., Tuesday through Saturday, and the position requires on-site work at the assigned location for all scheduled shifts.

Requirements

At least 7 years of professional work experience in a cross-functional, product-based environment.
At least 3 years of supervisory experience.
Experience working in a highly collaborative environment and promoting teamwork.
Demonstrated ability to solve problems and improve operational efficiency with a proactive, resourceful approach to achieving company goals.
Strong written and verbal communication skills for coordinating with team members and management and explaining technical issues.
Excellent driving history.
Ability to work on-site at the assigned location for all scheduled shifts.

Nice To Haves

Bachelor’s degree.
People-management experience, including an understanding of performance management and reviews.
At least 3 years in the autonomous vehicle industry.
At least 4 years of operations experience.
Experience working with cross-functional teams on go-to-market initiatives.

Responsibilities

Support vehicle operators in day-to-day operations while upholding a safety-centric, inclusive culture with open communication.
Complete team-management administration, including timesheet approval, expense reports, schedule validation, and regular written and oral performance feedback for direct reports and contingent workforce personnel.
Coordinate with other Team Leads and Program/Project Managers in Vehicle Operations to keep the team aligned with Zoox’s overall goals.
Become a subject matter expert on Zoox’s proprietary Vehicle Operations software and motivate and mentor direct reports and contingent workforce personnel to meet Zoox’s standards.
Work with contingent workforce personnel and their management to answer questions, provide information, and ensure personnel understand and execute their assignments.
Conduct recurring testing, prioritizing safety, and stay current with the state of Vehicle Operations.
Use metrics and collaborate with product and program management teams to drive process and product improvements and mature local and organization-wide operations.