Field Operations Team Lead - 1st Shift

Stryker•Houston, TX

4d•Onsite

About The Position

The Field Operations Team Lead provides leadership and expertise for loaner kit and order fulfillment. The role oversees distribution of products and services for representatives and customers, including order entry, picking, shipping, tracking, creating driving routes, and usage. It is responsible for accurate inventory tracking and record keeping, warehouse cycle counts, expired products, and optimizing inventory utilization. The role maintains audit readiness and assists with audit preparation, implements inventory processes and tracking, and meets established operational metrics such as turns and service levels. The position compiles and inspects incoming and outgoing kits and products for compliance with specifications and usage; maintains supplies, tools, equipment, and storage areas in compliance with safety regulations; and processes orders while coordinating with distribution, sales, shipping, warehouse, or common-carrier personnel to expedite or trace deliveries. It investigates customer complaints, tracks service levels, resolves discrepancies, uses processes and tools for scheduling surgeries, and works with internal resources to obtain alternative products. Managerial duties include training, coaching, performance management and evaluation, compensation management, recruitment, and terminations. Other duties may be assigned. The role is onsite, Monday through Friday, 9:00 AM to 6:00 PM, with required on-call responsibilities and occasional flexible hours, including evening or weekend on-call coverage as business needs require. Travel is 10%.

Requirements

A BS/BA degree, or 6 or more years of equivalent relevant work experience in lieu of a degree.
Valid driver's license with a good driving record.
Ability to work flexible hours as needed, including weekend and evening on-call duties and participation in rotational on-call coverage.
Ability to lift, push, pull, and carry up to 50 pounds.

Nice To Haves

At least 1 year of warehouse or inventory control experience in a demanding, fast-paced environment.
Prior people leadership experience.

Responsibilities

Lead loaner kit and order fulfillment.
Oversee product and service distribution for representatives and customers, including order entry, picking, shipping, tracking, driving routes, and usage.
Maintain accurate inventory tracking and records, perform warehouse inventory cycle counts, manage expired products, and optimize inventory utilization.
Maintain audit readiness and assist with audit preparation.
Implement processes to optimize and track warehouse inventory.
Meet operational metrics, including inventory turns and service levels.
Compile and inspect incoming and outgoing kits and products for compliance with specifications and usage.
Clean and maintain supplies, tools, equipment, and storage areas in compliance with safety regulations.
Process product orders and coordinate with distribution, sales, shipping, warehouse, and common-carrier personnel to expedite or trace deliveries.
Investigate customer complaints, track service levels, and resolve discrepancies.
Use processes and tools to schedule surgeries.
Work with internal resources to obtain alternative products, such as through a loaner bank, other warehouses, or consignments.
Perform managerial duties, including training, coaching, performance management and evaluation, compensation management, recruitment, and terminations.
Complete other duties as assigned.