Field Operations Team Lead - 1st Shift
About The Position
The Field Operations Team Lead provides leadership and expertise for loaner kit and order fulfillment, overseeing product and service distribution for representatives and customers. The role includes order entry, picking, shipping, tracking, creating driving routes, and monitoring usage. It tracks inventory, maintains records, performs warehouse cycle counts, manages expired products, and optimizes inventory utilization. The team lead maintains audit readiness, assists with audits, and implements processes to track and optimize warehouse inventory, which accounts for up to 50% of branch inventory assets. The role is onsite, Monday through Friday from 9:00 AM to 6:00 PM, with rotational on-call responsibilities, including evening and weekend availability as needed. Travel is 10%.
Requirements
- A BS/BA degree, or at least 6 years of equivalent relevant work experience in lieu of a degree.
- Valid driver’s license with a good driving record.
- Ability to work flexible hours to support business needs, including weekend and evening call and rotational on-call participation as needed.
- Ability to lift, push, pull, and carry up to 50 lbs.
Nice To Haves
- At least 1 year of warehouse or inventory control experience in a demanding, fast-paced environment.
- Prior people leadership experience.
Responsibilities
- Lead and oversee loaner kit and order fulfillment for representatives and customers.
- Manage order entry, product picking, shipping, tracking, driving routes, and usage.
- Track inventory accurately, maintain records, perform warehouse inventory cycle counts, manage expired products, and optimize inventory utilization.
- Maintain audit readiness and assist with audit preparation.
- Implement processes to optimize and track warehouse inventory.
- Meet established operational metrics, including turns and service levels.
- Compile and inspect incoming and outgoing kits and products for compliance with specifications and usage.
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Process product orders and coordinate with distribution, sales, shipping, warehouse, and common carrier personnel to expedite or trace deliveries.
- Investigate customer complaints, track service levels, and resolve discrepancies.
- Use processes and tools for scheduling surgeries.
- Work with internal resources to obtain alternative products, such as from a loaner bank, other warehouses, or consignments.
- Perform managerial duties, including training, coaching, performance management and evaluation, compensation management, recruitment, and terminations.
- Complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
