Team Lead, Technical Account Manager - Boston

Coralogix•Boston, MA

3d•$220,000 - $260,000•Hybrid

About The Position

Coralogix is hiring a Team Lead, Technical Account Manager to lead a team responsible for excellent technical account management and seamless customer onboarding. The role focuses on helping the team build strong customer relationships, resolve observability-related technical issues, and maintain data-driven operational excellence. It requires technical depth in logging, monitoring, and observability tools, along with strong leadership skills. The position is hybrid, with work required at the Boston office 2–3 days per week. The on-target earnings range is $220,000–$260,000; compensation is determined based on experience, skills, education, and work location.

Requirements

Background knowledge and hands-on experience in Cloud DevOps, including AWS services such as EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, and CloudWatch, and equivalent services in Azure and GCP.
Background knowledge and hands-on experience in observability, using one or more of Kibana, OpenSearch, Grafana, Datadog, Sumologic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, or Jaeger.
At least 3 years of direct people-management experience leading technical teams, including conducting weekly one-to-ones, setting and tracking KPIs, and managing team performance.
Experience delivering observability solutions and logging infrastructure and supporting successful customer onboarding.
Ability to define and track onboarding KPIs focused on technical adoption and customer satisfaction.
Strong analytical skills to interpret customer data and usage trends and continuously improve observability practices.
Ability to communicate complex technical information to technical and non-technical stakeholders.
Excellent English communication skills.
Strong presentation skills and the ability to establish credibility with executives.

Responsibilities

Lead, mentor, and manage a team of Technical Account Managers to support successful customer onboarding and long-term customer success.
Develop team KPIs and track onboarding performance and customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Oversee implementation of observability tools and guide customers in monitoring logs, metrics, and traces and conducting real-time analysis.
Ensure the team delivers expert-level onboarding and ongoing work for Coralogix observability and logging solutions.
Provide technical insights on cloud observability and integrating Coralogix into customer infrastructure.
Serve as the primary escalation point for customer technical challenges.
Work proactively with customers to improve logging and observability practices and integrate them with the Coralogix platform.
Engage Coralogix stakeholders to provide technical solutions aligned with customer business goals.
Use customer feedback and usage data to improve onboarding and team performance.
Analyze customer data patterns and apply insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements informed by customer data analysis.