Team Lead, Technical Account Manager -Dallas

Coralogix•Dallas, TX

3d•$220,000 - $260,000•Hybrid

About The Position

Coralogix is hiring a Team Lead, Technical Account Manager (TAM) to lead a team delivering technical account management and seamless onboarding for new customers. The role focuses on building strong customer relationships, resolving observability-related technical issues, and maintaining data-driven operational excellence. It calls for technical depth in logging, monitoring, and observability tools, along with people leadership skills. This is a hybrid position requiring work from the Dallas office 2–3 days per week. The on-target earnings range is $220,000–$260,000; compensation is determined based on experience, skills, education, and work location. The total compensation package includes healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time, and paid time off.

Requirements

Background knowledge and hands-on practice in Cloud DevOps, including experience with AWS services such as EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, and CloudWatch, and equivalent services in Azure and GCP.
Background knowledge and hands-on practice in observability, including experience with one or more of Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, or Jaeger.
At least 3 years of direct people management experience leading technical teams, including weekly one-on-ones, setting and tracking KPIs, and managing team performance.
Experience delivering observability solutions and logging infrastructure and supporting successful customer onboarding.
Ability to define and track onboarding KPIs focused on technical adoption and customer satisfaction.
Strong analytical skills to interpret customer data and usage trends and continuously improve observability practices.
Ability to communicate complex technical information to technical and non-technical stakeholders.
Excellent English communication skills.
Strong presentation skills and ability to establish credibility with executives.

Responsibilities

Lead, mentor, and manage a team of TAMs to support successful customer onboarding and long-term customer success.
Develop team KPIs and track performance related to onboarding and customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Oversee implementation of observability tools and guide customers through logs, metrics, and traces monitoring and real-time analysis.
Ensure the team delivers expert-level onboarding and ongoing support for observability and logging solutions.
Provide technical guidance on cloud observability and integrating Coralogix into customer infrastructure.
Serve as the primary escalation point for customer technical challenges.
Work proactively with customers to improve logging and observability practices and integrate them with the Coralogix platform.
Engage Coralogix stakeholders to provide tailored technical solutions aligned with customer business goals.
Use customer feedback and usage data to improve onboarding and TAM team performance.
Analyze customer data patterns and apply insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements informed by customer data analysis.